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Help Desk Coordinator

4 months ago

Wolverhampton, United Kingdom Hawk 3 Talent Solutions Full time

**Are you an experienced Help Desk Coordinator, or Customer Service Advisor looking for a new and exciting opportunity, with a business that offers genuine personal and career development.**

**The Opportunity**

To join an established, progressive and award winning facilities management business, becoming a member of the team to help support the day to day running of the business, assisting all departments within the business where required whilst managing a set-list of engineers.

**Responsibilities and Duties**:

- Managing client's portals to ensure KPI's are met
- Booking hotels for engineers
- Input data on database and creating excel sheet for Clients
- Franking post, photocopying and scanning
- Raising quotes for remedial works following job completions
- Verifying completed works meet client's needs
- Ensuring engineers have jobs available to complete
- Uploading sample certification following testing at the lab

**Preferable Experience and Skills**:

- Experience invoicing clients for works completed
- Serving as the main point of contact
- Scheduling meetings and travel
- Answering calls and correspondences
- Ensuring deadlines are met
- Acting as a liaison between other professionals in the office
- Creating a general workflow
- Administration skills
- To be thorough and pay attention to detail
- The ability to work well with others & on your own
- Excellent verbal communication skills
- Customer service skills
- To be able to use a computer and the main software packages competently

**Salary and Benefits**
- Up to £22,500 depending on experience
- Working with likeminded ambitious people to achieve personal and professional goals
- Company pension scheme - 5% employer, 4% employee with option for you to contribute more
- Private healthcare scheme provided - includes services such as: Optical, Dental, Physio, Chiropractic, Hypnotherapy, 24-hour GP service & Helpline for counselling, tax, and legal services
- Health and wellbeing services
- Internal social calendar, regular team events throughout year
- Development and training available to assist progression
- Bespoke professional development plan to assist progression and development
- Involvement in ambitious departmental development plans

**Closing date 10.06.2023**

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
- Please note_