Service Desk Advisor

6 days ago

Wolverhampton, United Kingdom Marston's Pubs Full time

**Overview**:
**The role of the Service Desk Advisor is to identify any problems our pubs experience, and attempt to fix them. You will utilise existing call tracking and completion software to help chase and resolve all outstanding issues to a satisfactory and timely conclusion, ensuring no issue goes unresolved. As a Service Desk Advisor you will be first line support to PLC customers and external customers experiencing issues and faults relating to broadband, WIFI and Telephones. First line support includes taking the initial fault report and initiating the required steps to resolve the fault. If a fault cannot be resolved by first line support the case is then escalated to second or third line support for further investigation.**

**Key Attributes & Responsibilities**:

- Ensure the service and response times provided to our external customers are recorded, measured and delivered in accordance with the KPIs set
- Be readily available for help and advice and deliver best in class customer service to our customers
- Provide first line support for broadband and wifi issues by diagnosing faults and providing a first time fix where possible.
- Prioritise workload and manage a variety of tasks within a fast paced environment
- Accurately update key databases ensuring all data is frequently maintained
- Chasing and management of external suppliers to ensure resolutions are provided in a timely fashion, managing both customer and supplier expectations.
- _
- Excellent phone manner and written communication skills
- Strong multi-tasking skills
- Ability to communicate with a variety of different personalities on a professional level
- Ability to question customers effectively with a view to diagnosing issues
- Willing to work flexible hours between 8.00am and 5:30pm
- Experience of and a passion for delivering first class customer service
- Experience of working within the hospitality industry and in a support services environment would be an advantage
- _

**What You Get In Return**:

- 33 days annual leave (including bank holidays) with the ability to buy and sell up to 5 days holiday
- 20% off in Marston’s pubs and accommodation through our Privilege Card
- Marston’s Rewards Programme (discounts on many high street and online major retailers)
- Enhanced Maternity & Paternity Leave _(Subject to 26 weeks service at 15 weeks prior to EWC)_
- Share Save Incentive Scheme
- Company Contributory Pension Scheme (matching contribution up to 7%)
- Life Assurance (via membership of the Group Pension Plan)
- Group Income Protection (via membership of the Group Pension Plan)
- Employee Assistance programme:

- which includes various wellbeing support services, such as a completely confidential 24/7 telephone helplines and access to online services
- Provision of up to 6 counselling sessions will be offered, as part of our wellbeing support services
- A fun, inclusive working environment

**Our Company**:
At Marston’s we’re on a journey to create pubs to be proud of through being guest obsessed, continually raising the bar and driving growth across the business. It’s an incredibly exciting time to be joining us, and we’re looking for people who can inspire others through their passion for guest experience and driving performance.

As a dedicated pub business, we have clear and bold aspirations for the future. Working together we aim to create more happy, memorable, moments that truly matter for our guests and people every day.

We’ve been running pubs and brewing beer in one form or another for nearly 200 years. Now we’ve got c1,400 pubs, and around 12,000 teammates working in our pubs, bars, lodges and offices across the UK, who all share our passion and now we’re looking for more like-minded people to join our family

Our commitment to our colleagues is underpinned by a very clear set of values and behaviours, which are at the heart of everything we do. It’s these that makes working here the very special place that - Marston’s is known to be.

**We are Guest Obsessed**:

- we put our guests first always, aiming to delight them when they’re in our pubs.

**We Raise the Bar**:

- we’re committed to each other, the business and being the best version of ourselves.

**We will Grow**:

- we question ourselves and each other, to ensure we’re always being the best we can possibly be.
- At Marston’s we are committed to creating an inclusive environment for all. We know people are happiest when they can be themselves at work. We accept people for who they are, regardless of age, disability, gender identity and expression, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave._

  • Service Desk Analyst

    4 weeks ago

    Wolverhampton, United Kingdom Workshop Recruitment Full time

    **Service Desk Analyst** **Wolverhampton** **Permanent** As a Service Desk Analyst, you will support across all functions of the organisation, supporting the business to continue any activities essential for trading, using the technology deployed by the business. **Responsibilities**: - Act as the single routine contact point, receiving and handling...

  • Service Desk Analyst

    4 weeks ago

    Wolverhampton, United Kingdom The Access Group Full time

    **Service Desk Analyst **Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software...

  • Service Advisor

    3 weeks ago

    Wolverhampton, United Kingdom Perfect Placement Uk Ltd Full time

    **Service Advisor in Wolverhampton.** Are you an experienced Service Advisor in Wolverhampton? Are you looking for a new role as a Service Advisor in Wolverhampton? Working as part of a team you will be responsible for booking in Vehicles for scheduled maintenance and services as well as repair and warranty work. You will be expected to sell Service Plans,...

  • Service Advisor

    3 weeks ago

    Wolverhampton, United Kingdom Autotech Recruit Full time

    **JOB DETAILS****: - APPLY NOW Service Advisor LOCATION // Wolverhampton COUNTY // West Midlands JOB REF // ATR_29079 rate // £17 - £21 per hour TYPE // Contract Contract Service Advisor Position Available! - Are you an experienced Service Advisor looking for flexible contract opportunities? Autotech Recruit is currently hiring contract Service...

  • Service Advisor

    4 weeks ago

    Wolverhampton, United Kingdom Stratstone Porsche Full time

    **Service Advisor** **Stratstone Porsche Wolverhampton** **Salary of £23,218 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor / Service ReceptionistSalary - £22,000 basic OTE £28,000Location - Wolverhampton**Richard Abson Group are helping a main car dealership in Wolverhampton to find them an experienced and quality Service Advisor / Service Receptionist.The business a well-known and reputable dealership in the area, working with several brands. They're...

  • Service Advisor

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Autotech Recruit Full time

    JOB DETAILS*: APPLY NOWService AdvisorLOCATION // WolverhamptonCOUNTY // West MidlandsJOB REF // ATR_29079rate // £17 - £21 per hourTYPE // ContractContract Service Advisor Position Available Are you an experienced Service Advisor looking for flexible contract opportunities? Autotech Recruit is currently hiring contract Service Advisors for immediate...

  • Service Advisor

    3 weeks ago

    Wolverhampton, United Kingdom Automotive Recruitment Consultants Full time

    **Service Advisor - Wolverhampton**: **Our Client has asked us to look for a Service Advisor for a big brand site in Wolverhampton** Reporting to the Service Manager you will be responsible as part of an experienced team for the smooth running of the Service Department. The Service Advisors role consists of first class customer/people handling skills, a...

  • Service Advisor

    2 months ago

    Wolverhampton, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Wolverhampton** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Service Advisor

    4 weeks ago

    Wolverhampton, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Wolverhampton** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Service Advisor

    1 week ago

    Wolverhampton, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Wolverhmapton** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Service Advisor

    6 days ago

    Wolverhampton, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone Porsche Wolverhampton** **Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    4 weeks ago

    Wolverhampton, United Kingdom Evans Halshaw Vauxhall Full time

    **Service Advisor** **Evans Halshaw Vauxhall Wolverhampton** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Service Advisor

    3 weeks ago

    Wolverhampton, United Kingdom Stratstone Porsche Full time

    **Service Advisor** **Stratstone Porsche Wolverhampton** **Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    3 weeks ago

    Wolverhampton, United Kingdom Pendragon Full time

    **Evans Halshaw Vauxhall Wolverhampton** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans...

  • Service Advisor

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Concept Technical Resources Full time

    Service AdvisorPermanentWolverhamptonHours of Work : Monday to Friday 08.00am till 6.00pm and 1 x Saturday morning every 4 weeks, 8.00am till 1.00pm.Company Benefits :Salary of £23,218 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and...

  • Service Advisor

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Lookers Full time

    OverviewMercedes Benz of WolverhamptonFull-time PositionCompetitive SalaryLookers Mercedes Benz of Wolverhampton is seeking a Service Advisor to join our Aftersales Team. Our team includes 5 Service Advisors, 11 Vehicle Technicians, and our dedicated Service Manager, Peter Singh.With continuous investments to enhance our dealership, Mercedes Benz of...

  • Service Desk Engineer Apprentice

    4 weeks ago

    Wolverhampton, United Kingdom QA Ltd Full time

    **Employer description**: 2Logic are not your average MSP - customers become familiar with us, we go way above and beyond, we’ve never had a customer leave and were very proud of these facts. Integrity is at the heart of 2LOGIC. We are not here to maximise our revenue with unnecessaryadd-ons and extra costs. We may be technical experts, but we talk common...

  • Service Advisor

    4 weeks ago

    Wolverhampton, United Kingdom BMW Group Retail Full time

    Rybrook Wolverhampton is looking for a Service Advisor. **Your role** We are looking to recruit an experienced Service Advisor who will thrive on achieving business targets and personal goals. You must be prepared to work hard in a challenging environment and be a committed and enthusiastic team player. **Your profile** The ability to demonstrate...

  • Senior Service Advisor

    3 weeks ago

    Wolverhampton, United Kingdom Stratstone Porsche Full time

    **Senior Service Advisor** **Stratstone Porsche Wolverhampton** **Salary of £25,659 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...