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Help Desk Support Specialist

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Postify Full time
Job Title: Desk Side Support Engineer

We are seeking a skilled and experienced Desk Side Support Engineer to join our team at Postify. As a key member of our Workplace Service Centre, you will provide 1st line technical support to our colleagues, ensuring that workplace problems are resolved quickly and efficiently.

Key Responsibilities:
  • Provide a single point of contact for internal colleagues reporting IT-related incidents.
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
  • Obtain technical information and business impact to enable support teams to resolve incidents effectively.
  • Utilize excellent troubleshooting and problem-solving skills to resolve issues.
Requirements:
  • Excellent communication skills.
  • A desire to provide customers with excellent service.
  • A desire to learn new skills.
  • Ability to work in a great team.
  • Knowledge of Office365, Active Directory, Remote Connectivity, and Web Browsers.
  • Ability to use problem-solving techniques to capture details and make sound decisions.

If you have a passion for delivering exceptional service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.