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Customer Recovery Co-ordinator

3 months ago

Middlesbrough, United Kingdom Thirteen Full time

**Role Category - the way you'll work**:

- This role is categorised as a _**_roam_**_ role. Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity. This means that you could start and finish your day in different places depending on what you need to do, so we’ll support you working from a variety of locations.**The Role**:
We are seeking a motivated and experienced individual to join our customer services team as a Customer Recovery Co-ordinator. The main purpose of this role is to work collaboratively with all areas of the business and partners to investigate complaints, seek a positive solution for the customer and the business, promote continuous improvement and the vision and values of Thirteen.

**The Person**:
The successful applicant will work as a professional and positive role model for all staff within the Group, demonstrating a can-do attitude. You will assist the Customer Recovery Team Leader maintaining the quality of service delivery through constant monitoring and performance management, suggesting appropriate actions to address weak areas of performance within own team or the wider directorates as and when appropriate.

You will be required to resolve complaint investigations within set timescales, from both within and external to the organisation, with the ability to confidently challenge and resolve difficult issues with a satisfactory outcome.

We are seeking a motivated individual who can bring a high performing, innovative and forward-thinking approach who can work collaboratively with colleagues and external partners.

**The future is exciting, and we only want the best to be part of it.**

**At Thirteen we're about homes and so much more.....**:
At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

**So come and be part of making a difference. Great days for everyone are made at Thirteen.**

**Are you up for the challenge of bringing our vision to life and having great days at work?**:
There’s more information about this role in the documents attached to this advert. Find out about the benefits of working for Thirteen by clicking the attachment below.

If you’d like to talk more about the role please contact Elaine Horrocks, Customer Relations Team Leader for an informal discussion. Elaine can be contacted on 07917 087411.

**NO RECRUITMENT AGENCIES PLEASE