Private Patient Administrator
6 months ago
**Role**: Private Patient Administrator Assistant
**Salary**: £22,500 - £24,000 per annum
**Contract**: Full Time - Permanent
**Multiple Roles Available**
**Who are we?**
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for more than 225,000 NHS and private patients a year in over 26 locations and we’re growing.
**What are we offering you?**
- A salary of £22,500 - £24,000 per annum
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
**What will the role involve?**
Reporting to the Patient Admin Coordinator, as a Private Patient Admin Assistant you would be responsible for supporting the Private Patient Coordinator in ensuring that the private patient pathway is followed accurately.
- Supporting the Private Patient Coordinator in all private patient telephone enquiries, ensuring that calls are answered promptly and politely.
- To book patient appointments ensuring that the correct clinical spacing is used with the most appropriate Consultant Clinical Director.
- To be responsible for ensuring that all private patient reminder calls are conducted in line with team processes.
- Supporting the Private Patient Coordinator in ensuring that all clinical correspondence is actioned and completed in a timely manner
- To ensure that all private patients have all of their follow up appointments booked at the time of booking theatre slots
- Processing patient invoice and ensuring patient payments are collected and recorded accurately
- To maintain accurate private patient records both paper-based and electronically
- To maintain a positive relationship at every interaction with internal or external staff.
- To promptly escalate any unresolved or complex patient or client related issues in a timely manner to the Private Patient Coordinator.
- Producing bespoke, clinical outcome letters
- To provide receptionist support for private clinics.
**What skills and experience do I need?**
We’ll provide training so experience isn’t always needed, but the following things will be advantageous:
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player - happy to jump in and support others when required
Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
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