Private/overseas Patient Officer

4 months ago


Bristol, United Kingdom North Bristol NHS Trust Full time

Following an internal promotion, we are currently looking to recruit an enthusiastic and self-motivated person who enjoys working as part of a team and independently. You will be administering private and overseas patient procedures and ensuring income is maximised from private and overseas patient sources. You will be involved in the day to day running of the office, including processing and analysing data to ensure all relevant patient activity is captured and acted upon. This is a full-time post of 37.5 hours per week.

To be responsible with the support of colleagues for the day to day running of the Private and Overseas Patient Office and maintenance of relevant files/systems.

**The key areas are**:

- To be responsible for the documentation and implementation of guidance relating to private and overseas patients in accordance with the Trust’s tariff and policies and Department of Health and Social Care guidelines, ensuring that payment of appropriate charges is received.
- To ensure that the Trust maximises all potential private and overseas patient income.
- To act as a point of contact for Trust staff, Department of Health and Social Care, insurance companies and patients regarding private and overseas patients’ issues, including general enquiries and charges.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Main Duties & Responsibilities Of The Post
- Administration of the Trust’s Private Patient procedure, including contact with patients in writing prior to/on admission to confirm private status and ascertain payment arrangements and contact with insurance companies to obtain pre-authorisation.
- Production of accurate estimated costs for self-funding private patient work to be undertaken.
- Day to day running of the private and overseas patient office, maintenance of the relevant Department of Health and Social Care documentation and all relevant files and information.
- To run and analyse reports from the patient activity system to ensure that all patient activity is captured and acted upon.
- Raising invoices for private/overseas patient treatment using the Trust’s various current tariffs, theatre procedure classifications and consultants’ professional fee scales. The post holder is required to collate information and raise invoices on the Oracle system and maintain a register of all invoices raised.
- Enter all private and overseas patient data on to relevant Access database.
- Receiving and accounting for payments into the private patient deposit account/cashier (by means of cash, credit card or cheque payments ranging from small amounts to several thousands) in accordance with the Trust’s Standing Financial Instructions. Ensuring correct attribution of payments to clinicians and hospital departments.
- Reviewing overseas patient files on a regular basis to ensure exemption from charges is still applicable, in line with current Department of Health and Social Care guidance.
- Administration of NHS Overseas patient procedure in accordance with NHS guidelines and Department of Health and Social Care regulations, including the interpretation of any changes and determines practical ways of implementing them. This includes the identification and interviewing of often distressed and emotional overseas patients to assess liability to pay. The completion of Department of Health and Social Care returns for relevant patients.
- Responsible for ensuring overseas patients are given correct overseas status on relevant system.
- Contact with UK and overseas insurance companies to assess patient’s insurance cover. Acting as a liaison point between patient and insurance companies.
- Responsible for accurately documenting interviews and telephone conversations with patients to ensure colleagues have complete and precise information regarding their circumstances.
- Providing information to support collection of outstanding debts/invoices.
- To be responsible for own personal development and takes an active part in learning opportunities. Keeps record of own development review process. Using feedback from others to effectivel



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