Private/overseas Patient Officer

7 months ago

Bristol, United Kingdom North Bristol NHS Trust Full time

Following an internal promotion, we are currently looking to recruit an enthusiastic and self-motivated person who enjoys working as part of a team and independently. You will be administering private and overseas patient procedures and ensuring income is maximised from private and overseas patient sources. You will be involved in the day to day running of the office, including processing and analysing data to ensure all relevant patient activity is captured and acted upon. This is a full-time post of 37.5 hours per week.

To be responsible with the support of colleagues for the day to day running of the Private and Overseas Patient Office and maintenance of relevant files/systems.

**The key areas are**:

- To be responsible for the documentation and implementation of guidance relating to private and overseas patients in accordance with the Trust’s tariff and policies and Department of Health and Social Care guidelines, ensuring that payment of appropriate charges is received.
- To ensure that the Trust maximises all potential private and overseas patient income.
- To act as a point of contact for Trust staff, Department of Health and Social Care, insurance companies and patients regarding private and overseas patients’ issues, including general enquiries and charges.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Main Duties & Responsibilities Of The Post
- Administration of the Trust’s Private Patient procedure, including contact with patients in writing prior to/on admission to confirm private status and ascertain payment arrangements and contact with insurance companies to obtain pre-authorisation.
- Production of accurate estimated costs for self-funding private patient work to be undertaken.
- Day to day running of the private and overseas patient office, maintenance of the relevant Department of Health and Social Care documentation and all relevant files and information.
- To run and analyse reports from the patient activity system to ensure that all patient activity is captured and acted upon.
- Raising invoices for private/overseas patient treatment using the Trust’s various current tariffs, theatre procedure classifications and consultants’ professional fee scales. The post holder is required to collate information and raise invoices on the Oracle system and maintain a register of all invoices raised.
- Enter all private and overseas patient data on to relevant Access database.
- Receiving and accounting for payments into the private patient deposit account/cashier (by means of cash, credit card or cheque payments ranging from small amounts to several thousands) in accordance with the Trust’s Standing Financial Instructions. Ensuring correct attribution of payments to clinicians and hospital departments.
- Reviewing overseas patient files on a regular basis to ensure exemption from charges is still applicable, in line with current Department of Health and Social Care guidance.
- Administration of NHS Overseas patient procedure in accordance with NHS guidelines and Department of Health and Social Care regulations, including the interpretation of any changes and determines practical ways of implementing them. This includes the identification and interviewing of often distressed and emotional overseas patients to assess liability to pay. The completion of Department of Health and Social Care returns for relevant patients.
- Responsible for ensuring overseas patients are given correct overseas status on relevant system.
- Contact with UK and overseas insurance companies to assess patient’s insurance cover. Acting as a liaison point between patient and insurance companies.
- Responsible for accurately documenting interviews and telephone conversations with patients to ensure colleagues have complete and precise information regarding their circumstances.
- Providing information to support collection of outstanding debts/invoices.
- To be responsible for own personal development and takes an active part in learning opportunities. Keeps record of own development review process. Using feedback from others to effectivel

  • Private/overseas Patient Officer

    9 months ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    Main Duties & Responsibilities Of The Post Administration of the Trusts Private Patient procedure, including contact with patients in writing prior to/on admission to confirm private status and ascertain payment arrangements and contact with insurance companies to obtain pre-authorisation. Production of accurate estimated costs for self-funding private...

  • Private Patient Administrator

    4 days ago

    Bristol, United Kingdom Newmedica Full time

    Role: Private Patient Administrator Assistant Salary : £22,500 per annum Contract: Full Time - Permanent Hours: 40 hours per week including Saturday or Sunday **Who are we?** We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive...

  • Office Assistant/team Leader

    7 months ago

    Bristol, United Kingdom Private Secretary Group Full time

    **About us** Private Secretary Group is a small company specializing in providing remote administrative support to medical clinicians. We take pride in our professionalism, adaptability, and strong interpersonal skills, striving to deliver efficient and outstanding administrative services to our esteemed clients. Our work environment offers the following...

  • Private Patient Booking Advisor

    7 months ago

    Bristol, United Kingdom Spire Healthcare Full time

    **Private Patient Bookings Advisor | Sales/Customer Service | Bristol | Part Time, Permanent | Monday - Friday | Free Parking, Excellent Benefits |** Spire Bristol Hospital are looking for a driven and motivated Private Patient Bookings Advisor to be an integral member of the hospital business development team. Spire Bristol Hospital is the largest private...

  • Private Patient Sales Advisor

    7 months ago

    Bristol, United Kingdom Spire Healthcare Ltd Full time

    Private Patient Bookings Advisor | Sales/Customer Service | Bristol | Full Time, Permanent | Monday - Friday | Free Parking, Excellent Benefits Spire Bristol Hospital are looking for a driven and motivated Private Patient Bookings Advisor to be an integral member of the hospital business development team. Spire Bristol Hospital is the largest private...

  • Patient Pathway Administrator

    7 months ago

    Bristol, United Kingdom Private Secretary Group Full time

    **About Us** We offer practice management support to Consultants, Doctors and Surgeons within the private healthcare sector. At the heart of our business is patient care and by ensuring that we offer excellent service, we can help our clients do what they do best! **About the job** **Responsibilities**: - Downloading and updating patient clinic...

  • Private Patient Sales Advisor

    7 months ago

    Bristol, United Kingdom Practice Plus Group Full time

    **About The Role**: **_ Your work helps shape the healthcare of tomorrow_** If you love working with people, have a passion for sales, customer service and want to work for an award winning sales team we would like to hear from you. We have a unique opportunity for a experienced Sales Advisor to join our sales team, working with Private Patients across our...

  • Patient Liaison Officer

    4 weeks ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time

    We are seeking a highly organised and skilled Patient Liaison Officer to join our team at University Hospitals Bristol NHS Foundation Trust.This is a permanent, part-time role working 22.5 hours per week, with an estimated salary of £24,071 - £25,674 per annum pro rata.In this role, you will be responsible for communicating with patients and their...

  • Patient Welcome Officer

    7 days ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time

    Do you possess excellent communication and organizational skills, with a passion for delivering high-quality patient care? We are currently recruiting for a Patient Welcome Officer to join our team at University Hospitals Bristol NHS Foundation Trust.Key ResponsibilitiesTo welcome patients to our department, ensuring accurate registration and recording of...

  • Patient Liaison Officer

    7 days ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time

    About the RoleAs a Patient Liaison Officer, you will play a vital role in ensuring seamless communication between patients, visitors, and hospital staff.You will be based in our busy Emergency Department, where you will greet patients, answer phone calls, and perform various administrative tasks to support the efficient operation of the department.Key...

  • Patient Liaison Officer

    4 weeks ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time

    Join our dynamic team as a Patient Liaison Officer and play a vital role in ensuring the smooth delivery of patient care. As a key point of contact for patients and their families, you will provide administrative support, manage communication channels, and maintain accurate records.In this role, you will be responsible for:Liaising with patients and...

  • Senior Imaging Patient Pathway Secretary

    8 months ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    Oversee the Imaging aspects of the patient pathway, for Imaging procedures as well as providing secretarial support. Patient Pathway: Manage own workload Provide training and support to newly appointed admin staff. Provide a comprehensive service to the clinical team ensuring patients are admitted efficiently for investigative treatments, diagnostic...

  • Senior Imaging Patient Pathway Secretary

    7 months ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    Previous applicants need not apply! We are seeking a Part time hardworking, professional, motivated Senior Patient Pathway Imaging Secretary to join our very busy team. You will be working 22.5hrs per week, ideally Wednesday, Thursday, Friday 9am - 5pm but may be able to be flexible. You will be based in the Brunel Building working alongside a team of 10...

  • Patient Liaison Officer

    4 weeks ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time

    **About the Role:**We are looking for a skilled Patient Liaison Officer to join our team at University Hospitals Bristol NHS Foundation Trust. As a key member of our team, you will be responsible for managing patient communications, liaising with teams, and working on own initiative in a flexible environment.In this role, you will have the opportunity to...

  • Mortgage Adviser

    1 week ago

    Bristol, United Kingdom Clifton Private Finance Full time

    **The opportunity - **OTE £100k+** Clifton Private Finance is looking for an experienced mortgage adviser to head up and develop its Private Clients’ team, dealing mainly with high net worth clients and mortgages valued at £500k+. This is an excellent opportunity for a talented and driven individual to take ownership and accountability for this new...

  • Patient Transport Liaison Officer

    5 days ago

    Bristol, United Kingdom E-zec Medical Transport Services Ltd Full time

    We are looking for a full time Patient Transport Liaison Officer (PTLO) on a 6 month FTC to join our team in Keynsham. This person will work Monday to Friday, across variable hours to support the needs of the service we provide. **Job Overview**: The PTLO helps bridge the gap between hospitals and the Operations team on a daily basis. A patient liaison...

  • Patient Transport Liaison Officer

    7 months ago

    Bristol, United Kingdom EMED Group Full time

    **EMED Group** are looking for a Patient Transport Liaison Officer to join our team in Bristol. **Contract Type**: Permanent, full time - 37.5 hours per week + On call requirement. **Location**: Southmead Hospital, Bristol **What We Offer**: - You will receive full training to fulfil the role and uniform - £12.66 Per Hour plus additional for on call. -...

  • Patient Administrator

    6 months ago

    Bristol, United Kingdom TTM Healthcare Recruitment Full time

    TTM Healthcare are proud to partner with a leading private healthcare provider to recruit a leading private healthcare provider to recruit a patient administrator in Southmead. **Salary**: £15.00 to £20,00 per hour Location: Southmead Job type: Temp - 30 - 37.5 hours per week **About The Role** We are looking for a Patient Administrator to join our...

  • Patient Transport Liaison Officer

    5 days ago

    Bristol, United Kingdom E-zec Medical Transport Services Ltd Full time

    This role is based from Bristol Royal Infirmary - BS2 8HW. **Job Overview**:The PTLO position helps bridge the gap between hospitals and the Operations team on a daily basis. A patient liaison officer is committed to improving patient experience, ensuring that concerns are dealt with in an open and timely manner. **Key Responsibilities and Duties** -...

  • Patient Administrator

    7 months ago

    Bristol, United Kingdom Newmedica Full time

    **Who are we?** Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have...