Patient Liaison Officer

3 weeks ago


Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time
About the Role

As a Patient Liaison Officer, you will play a vital role in ensuring seamless communication between patients, visitors, and hospital staff.

You will be based in our busy Emergency Department, where you will greet patients, answer phone calls, and perform various administrative tasks to support the efficient operation of the department.

Key Responsibilities:

  • Provide exceptional patient care and customer service
  • Manage phone calls, emails, and correspondence
  • Perform data entry, typing, and photocopying duties
  • Maintain accurate records and files
  • Participate in ongoing training and development opportunities

Requirements:

  • GCSE grade C or above in Maths and English (or equivalent)
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office Suite
  • Able to work independently and as part of a team

Benefits:

  • Flexible working arrangements
  • Ongoing training and development opportunities
  • Pension scheme eligibility

Estimated Salary: £18,720 - £21,390 per annum pro rata



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