Private Patient Administrator

3 days ago


Bristol, United Kingdom Newmedica Full time

Role: Private Patient Administrator Assistant

Salary : £22,500 per annum

Contract: Full Time - Permanent

Hours: 40 hours per week including Saturday or Sunday

**Who are we?**

We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity that has arisen in our team, for a Private Patient Administrator Assistant to join the team and help us continue to deliver outstanding clinical care for our patients.

We pride ourselves on delivering outstanding clinical care for our patients. Some of our overwhelmingly positive patient feedback and experiences can be found here.

**What are we offering you?**
- A salary of £22,500 per annum
- A company bonus based on company performance and personal objectives
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses and a free 24/7 well-being/counselling/advice service
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- Excellent transport links; only a short walk to the nearest train station
- Immediate access to food and retail shops in the vicinity
- Free on-site parking

**What will the role involve?**

Reporting to the Patient Admin Coordinator, as a Private Patient Admin Assistant you would be responsible for supporting the Private Patient Coordinator in ensuring that the private patient pathway is followed accurately.
- Supporting the Private Patient Coordinator in all private patient telephone enquiries, ensuring that calls are answered promptly and politely.
- To book patient appointments ensuring that the correct clinical spacing is used with the most appropriate Consultant Clinical Director.
- To be responsible for ensuring that all private patient reminder calls are conducted in line with team processes.
- Supporting the Private Patient Coordinator in ensuring that all clinical correspondence is actioned and completed in a timely manner
- To ensure that all private patients have all of their follow up appointments booked at the time of booking theatre slots
- Processing patient invoice and ensuring patient payments are collected and recorded accurately
- To maintain accurate private patient records both paper-based and electronically
- To maintain a positive relationship at every interaction with internal or external staff.
- To promptly escalate any unresolved or complex patient or client related issues in a timely manner to the Private Patient Coordinator.
- Producing bespoke, clinical outcome letters
- To provide receptionist support for private clinics.

**What skills and experience do I need for the role?**
- GCSE’s in at least Maths and English
- First class communication skills both verbal & written
- Excellent organisation skills and the ability to multi-task
- Computer literate in Microsoft Word, Excel and Outlook
- Collaborative approach to working in a team
- Striving to achieve results.
- A thinking performer with the ability to problem solve and support decision making
- Passion to deliver exceptional customer and patient services

**Would you like to know more?



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