Front Desk Receptionist

5 months ago

Manchester, United Kingdom VSPG Housing Full time

We are seeking professional, self-motivated, driven, and enthusiastic individuals to be part of our reception team, in our accommodation.

As a Front Desk Receptionist at our temporary accommodation in Manchester, you will play a pivotal role in providing exceptional customer service to our guests. You will be the face of our establishment, welcoming guests, managing bookings, and ensuring their stay is comfortable and enjoyable as can be. Your enthusiasm, attention to detail, and strong communication skills will contribute to creating a positive experience for our residents.

**Roles & Responsibilities**: _include but are not limited to-_
- Reception check ins and check outs.
- Input booking details accurately into the booking system, ensuring all special requests and preferences are noted.
- Reporting to the live group of any new residents, any incidents and general information throughout the day
- Resolving issues and complaints accordingly
- Adhering to all health and safety policies
- Ensuring all residents keys are handed in when they leave the building.
- Liaising with local authorities and support workers of residents
- Reporting maintenance issues and ensuring they are resolved in a timely manner.
- Assist with administrative tasks such as filing, data entry, and maintaining inventory of office supplies.
- Collaborate with housekeeping and maintenance staff to ensure rooms are clean, well-maintained, and ready for guest occupancy.
- Enforce the building policies and procedures regarding guest conduct, noise levels, and room occupancy.
- Respond to emergencies, such as medical incidents or security breaches, following established protocols and procedures.
- Conduct regular security patrols of common areas and report any safety hazards or maintenance issues to the appropriate department.

**Note**:
**WHO YOU ARE-**
- We’re looking for somebody as passionate as we are about making sure our high standards are maintained as the VSPG Housing family grows._
- You must be-_
- Be proactive and work autonomously with a “can do” attitude.
- Show excellent attention to detail and drive for consistent high standards
- Have experience working within a busy hotel, hostel, or similar environment
- Proven team player
- Be a valued part of a new team in a fast paced and fun working environment If you think you have what it takes, please send your CV and a cover letter telling us why you’d like to join our team.

**Job Type**:

- Full time 40 hours per week Monday - Friday
- 9pm
- 6pm (1 hour lunch)

**Entry Requirements**

**Salary**: £17,000.00-£25,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Administrative experience: 2 years (preferred)

Ability to Commute:

- Manchester, Greater Manchester (required)

Work Location: In person

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