Ticketing Agent

3 weeks ago


Hounslow, United Kingdom CGS Ground Services Full time

We are now looking to further recruit colleagues to join our skilled Sales Team to support our airport operation based at Heathrow Airport. If you are looking to work in an environment where no day is the same and you can make a difference then we would love to work with you.

We offer competitive rates of pay (based on experience).

**Responsibilities**
- Create solutions for passengers that have missed their flight
- Booking all travel products including but not limited to; flights, excess baggage, refunds, upgrades, ground transportation and visa's.
- Provide high levels of customer service at all times and contribute positively to the passenger experience.
- Meeting company targets
- Dealing with customers face to face at Heathrow Terminal desks.

**Skills Required**:

- Previous experience in the travel and tourism sector preferred.
- Knowledge of Troya, Quickres, Amadeus or other major GDS reservation system and/or previous Airline ticketing experience
- Geographical knowledge
- Intermediate Knowledge of Microsoft Office (Word, Excel)
- Languages good spoken English. Turkish is beneficial but not essential)

**Key Qualities**
- Team player
- Self-motivated
- Able to work in a fast-paced environment
- Adaptable and enjoys variety
- Takes ownership, with a desire to make a difference
- Mature and a professional attitude

Applicants will be required to work shifts at Heathrow Airport within our opening hours of 04:30-21:30 daily. Shifts allocated over 7 days (including weekends and bank holidays) and on a shift pattern.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year plus benefits

Schedule:

- 8-hour shift

**Salary**: Up to £25,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Night shift

Ability to commute/relocate:

- Hounslow, TW6 1RR: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Travel/Aviation or Ticketing: 1 year (required)
- Quickres, GDS: 1 year (preferred)

Work Location: In person

Reference ID: LHR Airport Ticketing Agent
Expected start date: 20/07/2023


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