Customer Services
6 days ago
**The Role**:
We're looking for a
**Customer Services - Taxi Rank Agent **who will be the face of our business,
** bringing outstanding customer service** within the Airport sector.
You"ll join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You"ll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.
**Could you bring your spark to our Team? Here"s what you need to know before applying**:
Your key duties will include:
- As the first point of contact, rank agents are responsible for the processing of passengers and establishing destinations
- Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary
- Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely
- Be responsible for Badge and Licence checks on the rank, reporting any anomalies
- Be proactive and security conscious reporting any unattended packages/parcels
- Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/ FFS during periods of peak demand
- Dealing with passengers with oversize, 2 cab etc luggage requirements
- Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given)
- Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given.
**What you'll bring**:
- Flexibility to work in all areas of Heathrow across the business
- Willingness to work overtime should the need arise.
- Good command of the English language
- Excellent Customer Service skills
- Ability to use a two-way radio - (Training will be given)
- Must be able to work as part of a team and also lone working
- Knowledge of Heathrow Airport plus local area would be an advantage
- Driving licence preferable but not necessary
- Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?_
- Are you able to take initiative and make choices that are right for our customers?_
- Do you have a desire to succeed in your role?_
**We'll ensure you"re rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to**:
**What we'll offer you**:
- 42 hours per week
- 4on/4 off including Day's, Nights, Weekend and bank holiday's (Shift's of 07:30-19:30/19:30-07.30)
- £24,133.20 per annum (£11.05 per hour)
- Training and development
- Pension
- Employee discount scheme
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