Sr. Deal Desk Specialist

6 months ago

London, United Kingdom Smartsheet Full time

Smartsheet is seeking a Senior** **Deal Desk Specialist to join our Finance Operations team supporting the Global Sales and Finance Operations teams with facilitation of deals through the Quote to Cash sales cycle. This position will work collaboratively with key partners across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.

This role will report to the **Sr. Deal Desk Manager** from the Bellevue office. You can work from our London or Edinburgh office, or you may work remotely from anywhere in the UK.

**You Have**:

- Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution
- Guide routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet
- Work cross-functionally with various teams including but not limited to Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
- Elevate specialized issues to appropriate business partners and drive resolution to those issues.
- Be the main point of contact to lead deals through appropriate approval level
- Continuously review deal progression and collaborate with stakeholders to ensure optimal deal cycle times and precise execution.
- Adhere to a same-day response commitment to set service standards that can be relied upon
- Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
- Ensure all approved requests have been properly documented in accordance with Finance Operations and accounting processes
- Ensure compliance with internal controls and work towards zero processing errors
- Establish and lead project improvement plans with a defined timeline
- Contribute to various process improvement projects as needed

**You Will**:

- 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
- A good understanding of sales process, Billing, and revenue recognition including structuring of a deal and contract management.
- Ability to consult and advise on common deal patterns
- Strong aptitude for building interpersonal relationships to challenge the status quo regularly
- Self-motivated and able to affect change within the organization to improve processes
- Ability to multitask, prioritize workloads, and meet deadlines.
- Excellent oral/written communication skills
- Ability to work flexible hours on a rotating schedule for coverage to support AMER and APJ Sales teams
- Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

**Perks & Benefits**:

- Employer-paid Private Medical and Dental, additional cost for family members
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Lucrative Employee Stock Purchase Program (15% discount)
- Monthly contributions toward your pension
- Monthly stipend to support your work and productivity
- 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
- Teleworking options from any registered location in the UK (role specific)

**Get to Know Us**:
**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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