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Service Contracts Coordinator
4 months ago
The Service Contract Coordinator role is critical to the effectiveness of the Service Team and therefore the person fulfilling this role should have the following qualities:
- Excellent organisational/logístical and planning skills as the team covers the whole of the UK and Ireland
- Sound business knowledge
- Employee relationship skills with understanding of H & S issues
- Interpersonal skills
- IT Skills especially word and excel
- Time Management skills
- Customer focused
- Good telephone manner
- Diplomacy, tact and mediation skills
An outline of duties will include the following but is not exhaustive:
- **Engineer job diary / logistics** - speak with customers to arrange times for visits - send service visit forms - raise jobs on both engineer diary system and SAP system - book diary for maintenance days, service contracts - breakdowns
- **Appointments **- booking visits for service to evaluate installation jobs or to do site visits
- **Quote parts and labour for follow on works**:
- **Customer contact - **liaise with customers keeping them informed on their site visits - keep regular contact with service contract customers
- **Timesheets for engineers - **collect timesheets from engineers and process
- **Overtime claim form checking **- verify with trackers, MD to sign off timesheets and send to Head Office on time
- **Site inductions & Contractor safety cards - **Keep up to date with engineers site passes/inductions etc., collate information on a spreadsheet and set reminders on outlook calendar to re-book inductions. Keep track of JIB & safety passport cards and ensure renewals are booked in good time.
- **Vehicle register - **vehicle records to be kept up to date including all maintenance, tax and MOTs.
- **Maintenance Reports - **check over maintenance reports following service visits and check if there are recommendations to quote - quote for these
- Engineer tools and equipment lists to be kept up to date including ensuring all items have been calibrated and the PAT test is up to date.
- Calibration equipment and register to be kept up to date.
- **General Telephone Enquiries**:
- **Ad hoc admin duties**
You must be customer focused, with a proactive approach to day-to-day work as well as being able to maintain effective relationships with current customers. Experience in Microsoft Word, Excel, Power Point and Outlook is essential, experience of SAP and Protean would be helpful but not essential.
You must be a team player, and be able to contribute towards team goals, equally you must be able to demonstrate the ability to work under own initiative at times.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: SC102021
