Service Contracts Coordinator
7 months ago
The Service Contract Coordinator role is critical to the effectiveness of the Service Team and therefore the person fulfilling this role should have the following qualities:
- Excellent organisational/logístical and planning skills as the team covers the whole of the UK and Ireland
- Sound business knowledge
- Employee relationship skills with understanding of H & S issues
- Interpersonal skills
- IT Skills especially word and excel
- Time Management skills
- Customer focused
- Good telephone manner
- Diplomacy, tact and mediation skills
An outline of duties will include the following but is not exhaustive:
- **Engineer job diary / logistics** - speak with customers to arrange times for visits - send service visit forms - raise jobs on both engineer diary system and SAP system - book diary for maintenance days, service contracts - breakdowns
- **Appointments **- booking visits for service to evaluate installation jobs or to do site visits
- **Quote parts and labour for follow on works**:
- **Customer contact - **liaise with customers keeping them informed on their site visits - keep regular contact with service contract customers
- **Timesheets for engineers - **collect timesheets from engineers and process
- **Overtime claim form checking **- verify with trackers, MD to sign off timesheets and send to Head Office on time
- **Site inductions & Contractor safety cards - **Keep up to date with engineers site passes/inductions etc., collate information on a spreadsheet and set reminders on outlook calendar to re-book inductions. Keep track of JIB & safety passport cards and ensure renewals are booked in good time.
- **Vehicle register - **vehicle records to be kept up to date including all maintenance, tax and MOTs.
- **Maintenance Reports - **check over maintenance reports following service visits and check if there are recommendations to quote - quote for these
- Engineer tools and equipment lists to be kept up to date including ensuring all items have been calibrated and the PAT test is up to date.
- Calibration equipment and register to be kept up to date.
- **General Telephone Enquiries**:
- **Ad hoc admin duties**
You must be customer focused, with a proactive approach to day-to-day work as well as being able to maintain effective relationships with current customers. Experience in Microsoft Word, Excel, Power Point and Outlook is essential, experience of SAP and Protean would be helpful but not essential.
You must be a team player, and be able to contribute towards team goals, equally you must be able to demonstrate the ability to work under own initiative at times.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: SC102021
-
Service Contracts Coordinator
7 months ago
Prudhoe, United Kingdom Quantum Controls Limited Full timeThe Service Contract Coordinator role is critical to the effectiveness of the Service Team and therefore the person fulfilling this role should have the following qualities: - Excellent organisational/logístical and planning skills as the team covers the whole of the UK and Ireland - Sound business knowledge - Employee relationship skills with...
-
Network Service Coordinator
3 weeks ago
Prudhoe, Northumberland, United Kingdom Daisy Group Full timeAt Daisy Group, we are seeking a skilled Network Service Coordinator to join our team in Prudhoe. As a key member of our infrastructure team, you will be responsible for arranging network-related services and ensuring seamless connectivity.Key ResponsibilitiesCoordinate network-related services and ensure timely delivery.Collaborate with internal teams to...
-
Operations Coordinator
1 day ago
Prudhoe, United Kingdom P Plunkett Tiling Contractors Ltd Full timeJob Title: Operations CoordinatorWe are a dynamic contracting company in the construction industry seeking an experienced Operations Coordinator to coordinate daily operations.About the Role:Coordinate meetings, appointments, and travel arrangements for staff.Update and maintain the company website with current content.Create, schedule, and post engaging...
-
Administrator / Customer Co-ordinator
7 months ago
Prudhoe, United Kingdom Inside Contracts Full timeJob Summary: To provide Administration Support to Fitting or Customer Service Department within our Contract Flooring business. A good understanding of our products would be desirable. Develop strong working relationships with colleagues, customers, suppliers and sub-contractors. This is a fast-paced environment, you must be quick thinking and highly...
-
Administrator
7 months ago
Prudhoe, United Kingdom Inside Contracts Full timeJob Summary: To provide Administration Support to Fitting or Customer Service Department within our Contract Flooring business. A good understanding of our products would be desirable. Develop strong working relationships with colleagues, customers, suppliers and sub-contractors. This is a fast-paced environment, you must be quick thinking and highly...
-
Fitting Co-ordinator
7 months ago
Prudhoe, United Kingdom Inside Contracts Full timeJob Summary: To work within our Contract Flooring business assisting with scheduling and working with our clients to offer a high quality service. A good understanding of our products would be desirable. Develop strong working relationships with colleagues, customers, suppliers and sub-contractors. This is a fast-paced environment, you must be quick...
-
Supply Chain Coordination Manager
2 weeks ago
Prudhoe, Northumberland, United Kingdom DHL Germany Full timeAbout the JobDHL Germany is looking for an experienced Supply Chain Coordination Manager to oversee daily logistics operations. This role involves coordinating with teams to ensure smooth supply chain processes and maintaining high standards of customer service.ResponsibilitiesOversee Logistics: Coordinate daily logistics activities and report on performance...
-
Fm Contract Manager
5 days ago
Prudhoe, United Kingdom OCS Group UK Ltd Full timeThe FM contract Manager will ensure the profitable, efficient and safe operation of the cleaning, security, hygiene, laundry, bailer operations and maintenance contracts at Essity Prudhoe. This is to include peripheral services supplied to the client suchas window cleaning, pest control, fem hygiene or any other service provided by OCS as and when...
-
Warehouse Logistics Coordinator
2 weeks ago
Prudhoe, Northumberland, United Kingdom DHL Germany Full timeJob DescriptionWe are seeking a skilled Warehouse Logistics Coordinator to join our team in Rugby, UK. This is a permanent full-time position that requires a comprehensive knowledge of supply chain supervisory practices and warehouse procedures.The successful candidate will assist management by reporting on and monitoring the effectiveness of all warehousing...
-
IT Network Services Manager
2 weeks ago
Prudhoe, Northumberland, United Kingdom Daisy Group Full timeDaisy Group is committed to providing exceptional services to its customers and employees alike. As a key member of our team, you will be responsible for arranging network-related services and ensuring seamless communication within our organization. Your expertise in using in-house systems and Microsoft Office applications will play a crucial role in driving...
-
Daisy Group Network Coordinator
3 weeks ago
Prudhoe, Northumberland, United Kingdom Daisy Group Full timeWe are seeking an experienced Daisy Group Network Coordinator to join our team in Prudhoe.About the RoleThis is a fantastic opportunity to work with a leading independent provider of voice, connectivity, mobile, phone systems and cloud services.You will be responsible for arranging network-related services, working on in-house systems, and contributing to...
-
Warehouse Coordinator Lead
3 weeks ago
Prudhoe, Northumberland, United Kingdom DHL Germany Full timeWe are seeking a highly motivated and experienced Warehouse Supervisor / FLM to join our team at DHL Germany. As a key member of our logistics operations, you will play a vital role in coordinating our daily logistics requirements. With a comprehensive knowledge of supply chain supervisory practices and a demonstrative understanding of warehouse procedures,...
-
Service Colleague
7 days ago
Prudhoe, United Kingdom Asda Full timeService Colleague - Prudhoe Job TitleService ColleagueLocationEXPPFS - 4060 PRUDHOEEmployment TypePart timeContract TypePermanentHours per Week16SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date15 January 2025 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift...
-
Logistics Coordinator
1 day ago
Prudhoe, Northumberland, United Kingdom MTrec Recruitment Full timeAbout the Company:MTrec Recruitment is a renowned recruitment agency, committed to connecting talented individuals with exciting opportunities.The Role:We are currently recruiting for a FLT Driver position in the Prudhoe area. As a FLT Driver, you will be responsible for operating forklift trucks, pallet trucks, and overhead cranes to transport materials...
-
Office, Accounts
4 weeks ago
Prudhoe, United Kingdom P Plunkett Tiling Contractors Ltd Full timePosition: Office, Accounts & HR Administrator Location: Prudhoe, Northumberland Employment Type: Permanent – 28 to 39 hours per week (Negotiable) Salary: Competitive, Based on Experience About Us We are a dynamic contracting company working in the construction industry looking for a skilled Office, Accounts & HR Administrator to join our team.You will play...
-
Customer Service Advisor
1 month ago
Prudhoe, United Kingdom Giacom Full timeGiacom's market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware, mobile and IT products and services, from the world's leading vendors and service providers.The Service Delivery team in Prudhoe provides customer support for our mobile distribution base.They work closely with EE and O2 each day,...
-
Customer Service Administrator
1 day ago
Prudhoe, United Kingdom StaffPower Group Full time**Job Title: New Build Advisor** Administrator Department: New Build, Contracts Office Location/Base: Prudhoe Responsible to: New Build Office Manager Permanent, FULL TIME - Subject to six-month probationary period **Job Summary**: To provide an exceptional level of service, to our customers. Ensure all plots are booked within agreed timescales and...
-
Office Administrator
1 week ago
Prudhoe, United Kingdom P Plunkett Tiling Contractors Ltd Full timeJob Title: Office, Accounts & HR AdministratorWe are a dynamic contracting company in the construction industry seeking an experienced Office Administrator to manage daily office operations.About the Role:Manage office supplies, inventory, and equipment maintenance.Handle incoming calls, emails, and correspondence professionally.Coordinate meetings,...
-
Office, Accounts
2 weeks ago
Prudhoe, United Kingdom P Plunkett Tiling Contractors Ltd Full timePosition: Office, Accounts & HR AdministratorLocation: Prudhoe, NorthumberlandEmployment Type: Permanent – 28 to 39 hours per week (Negotiable)Salary: Competitive, Based on ExperienceAbout UsWe are a dynamic contracting company working in the construction industry looking for a skilled Office, Accounts & HR Administrator to join our team. You will play a...
-
Office, Accounts
1 week ago
Prudhoe, Northumberland, United Kingdom P Plunkett Tiling Contractors Ltd Full timePosition: Office, Accounts & HR AdministratorLocation: Prudhoe, NorthumberlandEmployment Type: Permanent – 28 to 39 hours per week (Negotiable)Salary: Competitive, Based on ExperienceAbout UsWe are a dynamic contracting company working in the construction industry looking for a skilled Office, Accounts & HR Administrator to join our team. You will play a...