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Customer Service Coordinator
2 months ago
MTrec Commercial is seeking an experienced Customer Service Administrator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our service contracts.
Key Responsibilities- Service Contract Upkeep: Ensure all contracts are up-to-date and that quotes are obtained and invoices are processed in a timely manner.
- Job Diary/Logistics: Coordinate with customers to arrange maintenance visits, send service visit forms, and book diary entries for maintenance days.
- Appointments Booking: Schedule visits for service to evaluate installation jobs or conduct site visits.
- Customer Contact: Liaise with customers to keep them informed about their site visits and maintain regular contact with service contract customers.
- Timesheets: Collect and process timesheets, verify with trackers, and obtain MD sign-off before sending to Head Office.
- Site Inductions & Contractor Safety Cards: Maintain records of site inductions and contractor safety cards, ensuring renewals are booked in good time.
- Vehicle Register: Keep vehicle records up-to-date, including maintenance, tax, and MOTs.
- Maintenance Reports: Review maintenance reports following service visits and identify opportunities for additional work.
- Tools and Equipment Lists: Maintain accurate records of tools and equipment, ensuring calibration and PAT testing is up-to-date.
- General Telephone Enquiries: Handle ad-hoc administrative duties and provide excellent customer service.
- Strong administration skills and excellent organizational/logistical planning skills.
- Sound business knowledge and employee relationship skills, with a focus on health and safety.
- Excellent interpersonal skills and IT skills, particularly in Microsoft Word, Excel, and Outlook.
- Time management skills and a customer-focused approach.
- Diplomacy, tact, and mediation skills.
