Customer Service Coordinator

4 days ago

Prudhoe, Northumberland, United Kingdom MTrec Recruitment Full time

About the Role:

MTrec Recruitment is seeking an experienced Customer Service Administrator to join our team. As a key member of our team, you will be responsible for ensuring the smooth operation of our service contracts, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities:

  • Service Contract Management: Ensure all contracts are up-to-date, manage quotes, invoices, and files, and schedule maintenance visits.
  • Job Diary and Logistics: Coordinate with customers to arrange visits, send service visit forms, and book diary entries for maintenance and service contracts.
  • Appointments: Book visits for service evaluations and site visits.
  • Quote and Labour: Quote parts and labour for follow-on works.
  • Customer Contact: Liaise with customers to keep them informed about site visits and maintain regular contact with service contract customers.
  • Timesheets: Collect and process timesheets.
  • Overtime Claim Form Checking: Verify timesheets with trackers and send to Head Office on time.
  • Site Inductions and Contractor Safety Cards: Maintain records and set reminders for inductions and safety card renewals.
  • Vehicle Register: Keep vehicle records up-to-date, including maintenance, tax, and MOTs.
  • Maintenance Reports: Review maintenance reports and quote for recommended works.
  • Tools and Equipment Lists: Maintain up-to-date lists, including calibration and PAT testing.
  • Calibration Equipment and Register: Keep calibration equipment and register up-to-date.
  • General Telephone Enquiries: Handle general customer inquiries.
  • Ad Hoc Admin Duties: Perform various administrative tasks as required.

Requirements:

  • Strong administration skills.
  • Excellent organisational and logistical skills.
  • Sound business knowledge.
  • Employee relationship skills with understanding of H & S issues.
  • Interpersonal skills.
  • IT skills, especially in Microsoft Word, Excel, and Outlook.
  • Time Management skills.
  • Customer-focused approach.
  • Good telephone manner.
  • Diplomacy, tact, and mediation skills.
  • Ability to work under own initiative and as part of a team.

About You:

We are looking for a highly organised and customer-focused individual with excellent administration skills and a proactive approach to day-to-day work. If you have experience in Microsoft Word, Excel, and Outlook, and are able to maintain effective relationships with customers, we would like to hear from you.

  • Customer Service Coordinator

    7 days ago

    Prudhoe, Northumberland, United Kingdom MTrec Commercial Full time

    About the RoleMTrec Commercial is seeking an experienced Customer Service Administrator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our service contracts.Key ResponsibilitiesService Contract Upkeep: Ensure all contracts are up-to-date and that quotes are obtained and invoices...

  • Customer Service Coordinator

    13 hours ago

    Prudhoe, Northumberland, United Kingdom MTrec Recruitment Full time

    About the Role: MTrec Recruitment is seeking an experienced Customer Service Administrator to join our team. As a key member of our team, you will be responsible for ensuring the smooth operation of our service contracts, providing exceptional customer service, and maintaining accurate records. Key Responsibilities: Service Contract Management: Ensure all...

  • Customer Service Coordinator

    15 hours ago

    Prudhoe, Northumberland, United Kingdom MTrec Recruitment Full time

    About the Role: MTrec Recruitment is seeking an experienced Customer Service Administrator to join our team. As a key member of our team, you will be responsible for ensuring the smooth operation of our service contracts, providing exceptional customer service, and maintaining accurate records. Key Responsibilities: Service Contract Management: Ensure all...

  • Customer Service Coordinator

    7 days ago

    Prudhoe, Northumberland, United Kingdom MTrec Recruitment Full time

    About the Role: MTrec Recruitment is seeking an experienced Customer Service Administrator to join our team. As a key member of our team, you will be responsible for ensuring the smooth operation of our service contracts, providing exceptional customer service, and maintaining accurate records. Key Responsibilities: Service Contract Management: Ensure all...

  • Network Services Coordinator

    6 days ago

    Prudhoe, Northumberland, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job SummaryDaisy Corporate Services Trading Limited is seeking a highly skilled Systems Provisioning Coordinator to join our team. As a key member of our provisioning team, you will be responsible for arranging network-related services, porting numbers, and organizing kit delivery.Key Responsibilities:Arrange network-related services, including porting...

  • Network Services Coordinator

    7 days ago

    Prudhoe, Northumberland, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job SummaryDaisy Corporate Services Trading Limited is seeking a highly skilled Systems Provisioning Coordinator to join our team. As a key member of our provisioning team, you will be responsible for arranging network-related services, porting numbers, and organizing kit delivery.Key Responsibilities:Arrange network-related services, including porting...

  • Systems Provisioning Coordinator

    6 days ago

    Prudhoe, Northumberland, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job SummaryDaisy Corporate Services Trading Limited is seeking a highly skilled Systems Provisioning Coordinator to join our team. As a key member of our network services team, you will be responsible for arranging network-related services, porting numbers, and organizing kit delivery.Key Responsibilities:Arrange network-related services, including porting...

  • Systems Provisioning Coordinator

    7 days ago

    Prudhoe, Northumberland, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job SummaryDaisy Corporate Services Trading Limited is seeking a highly skilled Systems Provisioning Coordinator to join our team. As a key member of our network services team, you will be responsible for arranging network-related services, porting numbers, and organizing kit delivery.Key Responsibilities:Arrange network-related services, including porting...

  • Systems Provisioning Coordinator

    2 weeks ago

    Prudhoe, Northumberland, United Kingdom Daisy Communications Limited Full time

    Job SummaryWe are seeking a highly skilled Systems Provisioning Coordinator to join our team at Daisy Communications Limited. As a key member of our provisioning team, you will be responsible for arranging network-related services, porting numbers, and organizing kit delivery.Key ResponsibilitiesService Provisioning: Arrange network-related services,...

  • Systems Provisioning Coordinator

    3 days ago

    Prudhoe, Northumberland, United Kingdom Daisy Communications Limited Full time

    Job Summary We are seeking a highly skilled and experienced Systems Provisioning Coordinator to join our team at Daisy Communications Limited. As a key member of our provisioning team, you will be responsible for arranging network-related services, porting numbers, and organizing kit delivery. Key Responsibilities Arrange network-related services, including...

  • Systems Provisioning Coordinator

    3 days ago

    Prudhoe, Northumberland, United Kingdom Daisy Communications Limited Full time

    Job Summary We are seeking a highly skilled and experienced Systems Provisioning Coordinator to join our team at Daisy Communications Limited. As a key member of our provisioning team, you will be responsible for arranging network-related services, porting numbers, and organizing kit delivery. Key Responsibilities Arrange network-related services, including...

  • Customer Service Associate

    4 weeks ago

    Prudhoe, Northumberland, United Kingdom Asda Full time

    Customer Service Associate - Retail Position Title Customer Service AssociateLocation Retail EnvironmentEmployment Type Part-timeContract Type PermanentWeekly Hours 16Compensation Competitive remunerationCategory Retail Staff, Sales AssociatesRole OverviewAs a Customer Service Associate, you will play a vital role in ensuring the smooth operation of our...

  • Customer Service Representative

    4 days ago

    Prudhoe, Northumberland, United Kingdom MTrec Commercial Full time

    Job OverviewWe are seeking an experienced Customer Service Administrator to join our team at MTrec Commercial. As a key member of our support staff, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve issues, and provide...

  • Customer Service Representative

    7 days ago

    Prudhoe, Northumberland, United Kingdom MTrec Commercial Full time

    Job OverviewWe are seeking an experienced Customer Service Administrator to join our team at MTrec Commercial. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve issues, and provide timely...

  • Customer Service Representative

    4 days ago

    Prudhoe, Northumberland, United Kingdom MTrec Commercial Full time

    Job OverviewWe are seeking an experienced Customer Service Administrator to join our team at MTrec Commercial. As a key member of our support staff, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve issues, and provide...

  • Telecoms Infrastructure Coordinator

    7 days ago

    Prudhoe, Northumberland, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job SummaryDaisy Corporate Services Trading Limited is seeking a highly skilled Systems Provisioning Coordinator to join our team. As a key member of our provisioning team, you will be responsible for arranging network-related services, porting numbers, and organizing kit delivery.Key Responsibilities:Arrange network-related services, including porting...

  • Telecoms Infrastructure Coordinator

    6 days ago

    Prudhoe, Northumberland, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job SummaryDaisy Corporate Services Trading Limited is seeking a highly skilled Systems Provisioning Coordinator to join our team. As a key member of our provisioning team, you will be responsible for arranging network-related services, porting numbers, and organizing kit delivery.Key Responsibilities:Arrange network-related services, including porting...

  • Customer Service Representative

    6 days ago

    Prudhoe, Northumberland, United Kingdom MTrec Commercial Full time

    Benefits and Perks;Cycle-to-work scheme for a healthier lifestyleHealth and wellbeing programme for a balanced lifeOn-site parking for convenienceEmployee referral programme for rewardsStandard Monday to Friday working hours for work-life balanceOngoing training and development for career growthAbout the Company;MTrec Commercial is a leading recruitment...

  • Customer Service Representative

    7 days ago

    Prudhoe, Northumberland, United Kingdom MTrec Commercial Full time

    Benefits and Perks;Cycle-to-work scheme for a healthier lifestyleHealth and wellbeing programme for a balanced lifeOn-site parking for convenienceEmployee referral programme for rewardsStandard Monday to Friday working hours for work-life balanceOngoing training and development for career growthAbout the Company;MTrec Commercial is a leading recruitment...

  • Activity Coordinator

    2 weeks ago

    Prudhoe, Northumberland, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as an Activity Coordinator at Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust.Job SummaryThe successful candidate will be responsible for creating an activity-based culture within our community-based ward environment. This will involve providing...