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Customer Service Coordinator
2 months ago
About the Role:
MTrec Recruitment is seeking an experienced Customer Service Administrator to join our team. As a key member of our team, you will be responsible for ensuring the smooth operation of our service contracts, providing exceptional customer service, and maintaining accurate records.
Key Responsibilities:
- Service Contract Management: Ensure all contracts are up-to-date, manage contract renewals, and maintain accurate records.
- Customer Service: Provide excellent customer service, respond to customer inquiries, and resolve issues in a timely manner.
- Administrative Support: Provide administrative support to the team, including data entry, document management, and other tasks as required.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
- Record Keeping: Maintain accurate and up-to-date records, including customer information, service history, and contract details.
- Continuous Improvement: Identify areas for improvement and implement changes to enhance service delivery and customer satisfaction.
Requirements:
- Strong administrative skills, including data entry, document management, and record keeping.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in customer service, with a focus on delivering exceptional service and resolving customer complaints.
- Ability to work accurately and efficiently, with a high level of attention to detail.
- Ability to work effectively in a team environment, with a focus on collaboration and communication.
- Basic IT skills, including Microsoft Office and other software applications.
About You:
- You are a highly organized and efficient individual, with a strong attention to detail and a focus on delivering exceptional results.
- You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- You are a team player, with a focus on collaboration and communication.
- You are able to work accurately and efficiently, with a high level of attention to detail.
- You have a strong understanding of customer service principles and practices.
What We Offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional development and growth.
- A chance to work with a leading recruitment agency.
