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Customer Service Coordinator
2 months ago
We are seeking an experienced Customer Service Administrator to join our team at MTrec Commercial. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our service contracts across the UK and Ireland.
Key Responsibilities- Service Contract Management: Ensure all contracts are up to date, chase quotes and invoices, and maintain accurate records.
- Job Diary and Logistics: Coordinate with customers to arrange service visits, send visit forms, and book diary entries.
- Appointments and Quotes: Book visits for installation jobs and site visits, and quote for follow-on works.
- Customer Contact: Liaise with customers to keep them informed about their site visits and maintain regular contact with service contract customers.
- Timesheets and Overtime: Collect and process timesheets, verify with trackers, and send to Head Office on time.
- Site Inductions and Safety: Collate information on a spreadsheet, set reminders, and keep track of JIB and safety passport cards.
- Vehicle Register: Maintain accurate records of vehicle maintenance, tax, and MOTs.
- Maintenance Reports: Check over maintenance reports, identify recommendations, and quote for follow-on works.
- Tools and Equipment: Keep up-to-date lists of tools and equipment, including calibration and PAT testing.
- General Administration: Perform ad-hoc administrative duties as required.
- Strong administration skills and excellent organisational/logistical skills.
- Sound business knowledge and employee relationship skills.
- Excellent interpersonal skills and IT skills, particularly in Microsoft Word, Excel, and Outlook.
- Proactive approach to day-to-day work and ability to maintain effective relationships with customers.
- Ability to work under own initiative and as part of a team.
