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Customer Service Coordinator

2 months ago

Prudhoe, United Kingdom MTrec Ltd Commercial Full time
{"Job Title": "Customer Service Administrator", "Company": "MTrec Commercial", "Job Description": "About the Role

We are seeking an experienced Customer Service Administrator to join our team. As a key member of our service team, you will be responsible for ensuring the smooth operation of our service contracts, including contract upkeep, job diary management, and customer communication.

Key Responsibilities
  • Service contract upkeep: ensure contracts are up to date, chase quotes and invoices, and maintain accurate records.
  • Job diary/logistics: arrange service visits, send visit forms, and book diary entries.
  • Appointments: book visits for service evaluations and site visits.
  • Quote parts and labour for follow-on works.
  • Customer contact: liaise with customers, keep them informed, and maintain regular contact with service contract customers.
  • Timesheets: collect and process timesheets.
  • Overtime claim form checking: verify with trackers and send to Head Office on time.
  • Site inductions & Contractor safety cards: collate information, set reminders, and track renewals.
  • Vehicle register: maintain up-to-date records of vehicle maintenance, tax, and MOTs.
About You

We are looking for an individual with excellent organisational and logistical skills, sound business knowledge, and strong employee relationship skills. You should have experience with Microsoft Word, Excel, and Outlook, and be able to maintain effective relationships with current customers.

You will be a team player, able to contribute to team goals and work under your own initiative when needed.

", "Company Description": "MTrec Commercial is a leading recruitment agency, proudly representing our industry-leading client in their search for an experienced Customer Service Administrator."}