Customer Experience Officer

2 weeks ago


Stockport, United Kingdom Stockport Homes Group Full time

**Full time (37 hours per week)**

**Fixed Term (16 months with the possibility of becoming permanent)**

We’re currently recruiting for a Customer Experience Officer within our Customer Access Team to work across the organisation to transform the customer experience.

Helping to drive customer-focussed services, you will support the Customer Experience Manager in being responsible for customer service improvements across the organisation. Being directed by the Customer Experience Manager, you will work closely with customers and teams across the organisation to understand the customer experience, identify areas for improvement, and help to deliver positive customer-led change to the services we provide. This will include developing mechanisms to identify customer service issues across SHG and work with teams to implement improvement plans. The postholder will also collaborate on Customer Service Impact assessments on areas of the business and when key changes are made. The Customer Experience Officer will work especially closely with key teams, such as the Customer Feedback and Customer Engagement teams, providing support and guidance where required.

This is a varied role, with the focus of the role being largely informed by insights gleaned by the postholder and Customer Experience Manager. This offers a chance to be involved with several different service areas across the organisation, and an opportunity to have a meaningful impact upon the future direction of services at Stockport Homes.
- Be passionate about improving the customer experience and Stockport Homes’ aims and values
- Have the ability to comprehend complex systems and processes, and the underlying drivers of performance and customer perceptions
- Have the ability to manage, manipulate and utilise data in creative ways to provide valuable insights
- Be able to relate to and communicate with customers, colleagues, and stakeholders at various levels

**Closing date: 26th March 2023**

**Interview date: 4th April 2023



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