Sales and Customer Service Administrator with Home
3 weeks ago
**Job Title: Sales and Customer Service Administrator**
**Job Location: Part Working from Home and Part Office based in Stockport**
**Job Type: Permanent, Full-time (37.5 hours/week). Monday to Friday plus some Weekends**
**Salary: Full-time £20,500 to £24,000 per year depending on experience**
We are an established and fast-growing company supplying commercial catering equipment parts online and operating from our head office/warehouse in Stockport, North West England. We have an immediate requirement for a talented driven individual to support our online sales across multiple channels (eBay, Amazon and our own websites) as well as customer service and various office tasks. This is a great opportunity for an ambitious individual to take an active role in the company’s continuous and sustainable expansion. The company prides itself on its first-class customer service and integrated IT-driven operation.
Reporting to the company director, you will be responsible for customer service, channel performance and various administrative tasks using our systems and platforms.
The role duties involve (but not limited to):
- Issue refunds, replacements and process returns
- Resolve customer complaints (order delivery issues, negative feedback, products warranty, etc)
- Create & receipt purchase orders on Linnworks (our orders and inventory management system)
- Support the warehouse team and provide backup in emergencies
- Communicate with suppliers (couriers, selling channels, products, systems, utilities, etc) to report and resolve outstanding issues.
- Monitor performance on eBay, Amazon, and Website and report any issues.
- Stock replenishment of Amazon FBA
- Manage documents & their electronics filing including suppliers’ invoices.
- Liaise with the accounts department to manage payments
Desirable Skills & Experience:
- Experience in customer service particularly within an online sales business setting, selling on eBay, Amazon & the company website
- Knowledge of stock management with the ability to monitor and re-order low stock items
- Demonstrable experience in dealing proficiently with varied types of business suppliers
- Competent and regular user of Microsoft Office suite particularly Excel and Word.
- Use of an inventory management systems such as Linnworks
- Excellent interpersonal and communications skills, both written and verbal, fluent in English, with the ability to communicate effectively at different levels within the company and outside with customers and suppliers
- Ability to work quickly and accurately to tight timescales equally efficiently
- Proactive, positive, and self-motivated team player
- General experience in a warehouse or fulfilment centre environment
The position will have the option to work from home for an agreed number of days per week.
**Salary**: £20,500.00-£24,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 3 years (preferred)
- Online sales support: 3 years (preferred)
- Microsoft Office: 2 years (preferred)
Work Location: Hybrid remote in Stockport
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