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Customer Service Administrator
4 months ago
**Brooktech Maintenance Services Ltd.**
**Customer Service Administrator**
Brooktech Maintenance Services are recruiting a full-time customer service administrator to join our established HVAC company.
Brooktech Maintenance Services Limited, has been established for over 10 years and we are looking to add to our team.
Based in Stockport we provide a full range of services to customers, ranging from services to full installations, from our office based in Cheadle, Stockport.
An ideal applicant would have experience in a similar office role, with good computer skills. A knowledge of SimPRO, or other similar job management system would be an advantage.
**Job Role.**
This is an office-based role, working between 0800-1700hrs, Monday to Friday.
To provide an excellent level of customer service to the companies new and existing client base, communicating with customers on a regular basis, ensuring they are informed of progress of ongoing work or projects.
Manage all incoming work and ensuring that they are assigned correctly and followed through to completion. Managing the materials required for jobs utilising the purchase order system.
Provide quotations to new and existing customers.
Effectively manage the company’s team of engineers and the workflow diary and ensure that engineers are utilising the SimPRO app to ensure that all jobs are completed and costed correctly.
Meet with engineers regularly to update them on the weekly plan, communicate health and safety and training updates, and ensure that there are no issues that need to be addressed.
Maintain relationships with sub-contractors to ensure that they are able to complete work in a timely manner and submit paperwork.
Work alongside the director to arrange projects and maximising sales.
Ensure that all jobs are finalised and are in an adequate position for the accounts department to invoice.
Manage the requirements of the company including other administrative tasks as required.
A company credit card and mobile phone will be provided.
**Specific requirements**
Ability to travel to and work from an office daily.
Good communication skills both oral and written are required for this role.
A good standard of computer skills and literacy is required for this role.
Experience in a similar role would be desirable.
Experience with SimPRO or similar job management system would be desirable.
Experience within the HVAC sector would be beneficial but is not required.
**Benefits**
Salary of £25k per annum.
20 days annual leave per annum, Plus bank holidays.
Free parking
Private Health Care
Schedule:
- Monday to Friday
**Experience**:
- service advisor: 1 year (preferred)
**Job Types**: Full-time, Permanent
**Salary**: £16,306.98-£25,086.81 per year
**Benefits**:
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stockport, SK3 0SD: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: BMS Customer Service Administrator.
