Customer Service Advisor

2 weeks ago


Stockport, United Kingdom Lloyds Banking Group Full time

End Date

Salary Range

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Customer Service Advisor

**Job Description**:
Transport Customer Services is a key part of Consumer Lending, the largest division in Lloyds Banking Group. We help our customers by fulfilling their mobility needs through both the Lex Autolease and Black Horse brands by providing cars, vans, caravans and motorbikes and/or the finance for them. We strive to deliver customer service excellence that responds to constantly evolving customer needs. If you’re curious, capable, driven and adaptable - then we want to hear from you.

We’re recruiting for a Customer Service Adviser who will be responsible for providing excellent service delivery to the Lex Autolease customer base. In this role, you’ll be responsible for providing customer service support to drivers, primarily over the telephone. Each customer can have their own challenges so the work is varied and there is a strong requirement on building effective relationships both internally and externally.

Other accountabilities include:
Actively promote and drive increased utilisation of all digital customer journeys on the Lex Autolease Manage my Vehicle portal
Have a good understanding of your customers satisfaction scores (CSAT and Driver Surveys) and participate in action plans designed to improve them
Participate in continuous improvement activities designed to improve the overall customer experience.
Involvement in adhoc departmental projects which impact across the department’s teams
Evidence compliance with regulatory and legislative requirements including TCF principles, promoting the fair treatment of customers in decisions and actions undertaken

In return for your expertise, what will you get from us?

You’ll enjoy the benefit of a hybrid working style, flexing between working from home and the office hub in Cheadle (please note your first three months could be office based due to training). We recognise that in order to attract the best people we need to be flexible - we know that ‘normal’ office hours aren’t always doable Whilst we can’t accommodate every flexible working request, we are always open to conversations around working patterns. If you want to be part of an inclusive, values-led culture that celebrates diversity and equal opportunity - then we look forward to hearing from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.



  • Stockport, United Kingdom Takepayments Ltd Full time

    **Technical Helpdesk Advisor Role** We are a dynamic and customer-focused organization in the payments industry, dedicated to providing top-notch technical support to our valued customers. Our Stockport office is seeking a Customer Service Advisor to join our Technical Helpdesk team. If you are passionate about helping customers resolve technical issues and...


  • Stockport, United Kingdom Vitality Full time

    **Vitality, Customer Service Advisor - Member Care, Stockport,£23,000- £25,000 + Bonus + Benefits** **Shift Pattern** **-** 40 hours per week based between 8am - 7pm Monday to Friday and occasional Saturdays from 9am - 1pm **Hybrid role -** 2 days a week in the office, 3 days a week at home. We’re the UK insurer and investment provider that rewards...


  • Stockport, United Kingdom Vitality Full time

    **Vitality, Customer Service Advisor - Member Servicing, Stockport, £22,000 + Bonus + Benefits** **Shift Pattern**: 40 hours per week, between 8am - 7pm Monday to Friday - Occasional Saturdays from 9am - 1pm We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally,...


  • Stockport, United Kingdom Takepayments Ltd Full time

    **About the role**: As part of our Customer Success team, will be taking calls from our existing customers to assist with their technical enquiries. You will provide First Class Customer Service, diagnose technical issues, talking customers through actions to resolve their problems and ensuring that the customer gets an excellent journey, resolving their...


  • Stockport, United Kingdom ServicePower Full time

    ServicePower is a global leader and Visionary in the field service management industry, our innovative technology is built with a focus on providing customers with an exceptional experience, while delivering significant operational efficiencies. We offer flexible solutions, including the only SaaS platform that helps organisations manage a blended workforce...


  • Stockport, United Kingdom CB Staffing Group Full time

    **Job Description: Customer Service Advisor** **Key Responsibilities**: - Resolving customer complaints and issues promptly and effectively. - Maintaining accurate records of customer interactions and transactions. - Liaising with other departments to ensure customer satisfaction. - Providing product and service information to customers. - Identifying and...


  • Stockport, United Kingdom Venn Group Full time

    Venn Group has been approached by a leading housing association in Stockport to recruit for a repairs customer service advisor initially on a 3 month contract with the possibility for extension. The duties will include: - First point of contact for tenants over the phone for a variety of repair / general enquiries - Updating and maintaining customer...


  • Stockport, United Kingdom CB Staffing Group Full time

    **Job Title: Customer Service Advisor** **Job Type**: Full-time. **Location**: Cheadle, Stockport **Responsibilities**: - Provide exceptional customer service and support - Maintain a positive and professional attitude at all times - Resolve customer complaints and issues in a timely manner - Stay up-to-date on the latest beauty trends and products -...


  • Stockport, United Kingdom Bridge of Hope Full time

    The Recruitment Co are recruiting for an experienced Customer Service Advisors in Stockport SK3 based in their offices working with a friendly team. Duties will include: - Tracking parcels and lost orders - Answering phone calls - Dealing with subscriptions Replying on social media ( comments, messages etc) Shift: 9.30-7pm, Monday - Friday Pay:...


  • Stockport, United Kingdom MPJ Recruitment Ltd Full time

    **Inbound Customer Service Advisor** **Monday-Friday between 8am - 6pm** **£22,308 + monthly bonus** **Denton** MPJ Recruitment are proud to be working with a brilliant client based in Denton, Manchester. They are looking for down to earth, driven, and professional individuals to join their team. Fully paid training will be provided, and this will allow...


  • Stockport, United Kingdom Bridgemere Distribution Ltd Full time

    **Full-time permanent positions have become available for a Customer Service advisor based in Poynton.** **This is an opportunity to join a local family run general haulage firm committed to offering excellent service to all clients and looking to expand. We are members of The Pallet Network servicing most of the SK postcode.** **We run a fleet of rigids...


  • Stockport, United Kingdom RecruitmentRevolution.com Full time

    **Ready to join the largest car company in the world?** Does this sound like you? + Enjoy building and retaining strong relationships with customers + A passion to resolve customer issues in an efficient and effective manner + Have strong communication skills + Very strong organisational and prioritisation skills + A team player who enjoys helping and...


  • Stockport, United Kingdom Fredrick Edwards Associates Limited Full time

    **Do you love** **chatting to customers and providing an excellent service?** **Are you looking for a new challenge where you are speaking to customers and processing their refund claims?** **Are you looking for a company that can offer you a real career, not just another job?** - If the answer to these questions is YES and you thrive in a fast-paced...


  • Stockport, United Kingdom Lloyds Banking Group Full time

    End Date Salary Range Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary Customer Service Advisor **Job Description**: - Transport Customer Services is a key part of Consumer Lending, the largest division in Lloyds Banking Group. We help our customers by_ fulfilling their mobility needs through both the...

  • Service Advisor

    15 hours ago


    Stockport, United Kingdom Octane Recruitment Full time

    Service Advisor - StockportSalary - Up to £28,000 Basic + Up to £1000 Bonus per month Days - Monday - Friday, 9am - 5pm, Saturdays on a rota Ref - OC17650We have a new job vacancy available for Service Advisor in Stockport. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning...

  • Service Advisor

    1 day ago


    Stockport, United Kingdom Automotive Recruitment Consultants Full time

    **SERVICE ADVISOR**: **OTE £32K** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £24,000 basic plus bonus - OTE up to £32k Hours of...


  • Stockport, United Kingdom Platinum Financial Recruitment Full time

    **Customer Service Advisor** **£22,000 basic plus monthly bonus** **Stockport, full time** **Start date Feb 17**th** 2023** Incredible life-changing opportunities have recently arisen for ambitious individuals looking to take the next step in their career to join our clients’ rapidly expanding life insurance team located in Stockport Town Centre - we...

  • Service Advisor

    18 hours ago


    Stockport, United Kingdom The Solution Auto Full time

    **Service Advisor - Stockport** Basic - £25,500 OTE - 45k Mon - Fri - 8.00am - 6.00pm Saturdays mornings - 1 in 3 on a rota We have a very good opportunity for an experienced Service Advisor to join our client's prestige franchised dealership in Stockport. **Main tasks & responsibilities include**: - Taking receipt of vehicles and advising customers...

  • Service Advisor

    5 days ago


    Stockport, United Kingdom The Recruitment Solution (London) Ltd Full time

    Service Advisors, Don't you think you deserve to earn a Market leading OTE working as a Service Advisor? Working with a fabulous brand and a progressive, supportive dealer group! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Stockport area. - You get to be a part of a great...


  • Stockport, United Kingdom NHS Property Services Ltd Full time

    We have a fantastic opportunity for a Customer Service Advisor to join our team based in Stockport - Regent House. The salary on offer is £23,000. This is a hybrid role. The working pattern is Monday to Friday covering shifts between 8am to 6pm.About the role:The role of the Customer Service Centre (CSC) is to provide a single point of contact for our...