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Customer Service Advisor

4 months ago

Stockport, United Kingdom Vitality Full time

**Vitality, Customer Service Advisor - Member Servicing, Stockport, £22,000 + Bonus + Benefits**

**Shift Pattern**: 40 hours per week, between 8am - 7pm Monday to Friday - Occasional Saturdays from 9am - 1pm

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flightsporting events, health checks, and access to our full range of partners and rewards.

**About the Customer Service Advisor role**:
As our **Customer Service Advisor** in the Member Servicing team, you’ll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customersfrom being an expert in the Rewards we offer to members for being Healthy and Happy to an expert in Life insurance cover. You will be offered opportunities to train to support multi functions of our Vitality Member Servicing Team which could include our Carteam or even Social Media team. We offer support for your career development in exchange for hard work. Once training is complete you will then start to qualify for a monthly bonus which provides a potential of an additional £292 per month if you enjoy beingthe best in providing Customer Service.Above all, you need to listen well, communicate clearly, and provide customers with a friendly, helpful service. You’ll be just as attentive to colleagues, sharing knowledge and playing your part in meeting team targets.

**What we're looking for in our Customer Service Advisor**:

- Previous experience working in a Customer Service or Administration role
- Enjoy fast paced environments where processes change frequently so as a business we stay ahead
- Strong attention to detail essential
- The ability to actively listen and question around our members needs to effectively find solutions in a timely manner
- A good understanding of recent technology to help provide technical support for our members
- Excellent verbal and written communication skills
- Time management - working effectively towards targets
- Passionate about delivering the highest level of customer service to our members
- Adaptable, Independent and positive towards change

**Closing date**: **07/04/2023**

If you feel you have the skills and experience to become our **Customer Service Advisor,** then please click **‘apply’**today - we’d love to hear from you