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Customer Service Advisor

4 months ago

Stockport, United Kingdom Takepayments Ltd Full time

**Technical Helpdesk Advisor Role**

We are a dynamic and customer-focused organization in the payments industry, dedicated to providing top-notch technical support to our valued customers. Our Stockport office is seeking a Customer Service Advisor to join our Technical Helpdesk team. If you are passionate about helping customers resolve technical issues and are looking for an opportunity to grow in a rewarding field, we want to hear from you

**Benefits of being our Customer Service Advisor**:

- Excellent Basic Salary of £24,000 with progression to £25,000
- Work from home during weekend shifts
- Competitive **Uncapped** Commission structure
- Our offices are minutes away from all public transport links and on-site parking
- In depth Training and Development with the opportunity to progress your career
- Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal

40 Hour week - Shifts during the hours of Monday - Sunday 8am to 7pm

**Responsibilities for our Customer Service Advisor**:

- Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.
- Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.
- Product Knowledge: Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively.
- Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions.
- Team Work: Collaborate with colleagues and other departments to escalate and resolve complex technical issues, ensuring a seamless customer experience.

**Requirements for our Customer Service Advisor**:

- Previous customer service experience, preferably in a fast paced - high pressure role.
- Ability to use multiple technical platforms simultaneously so very string IT skills required
- Strong problem-solving skills and technical aptitude.
- Excellent communication and attention to detail skills, both written and verbal.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work within the specified shifts, including weekends.

INDCS

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Application question(s):

- Do you have any criminal convictions?
- Are you available to start on the 20th May 2024?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Expected start date: 20/05/2024