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Customer Services Advisor

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Stockport, United Kingdom Resource Solutions Full time

This is an opportunity to secure a place on our newly developed fast-track programme. This programme is designed to acknowledge ambitious individuals and aspiring a career pathway within a market-leading financial services company. We are looking for customerservices experience, this could be from a multitude of different backgrounds (such as; retail, sales, order processing, hospitality etc), attention to detail and an understanding of the customer journey are key requirements.

By joining our clients team, you will have a clear and supported career progression that comes with an increase in salary and bonuses. It is certainly worth noting that whilst you are achieving/exceeding targets, every role comes with a competitive commissionstructure to keep you motivated.and our different products, to help them with their protection advice. You will have the opportunity to make a difference to people’s lives, offering comprehensive and award-winning health and life cover.

We offer clear career pathways divided into three stages. You will have access to senior management mentors to support your new journey. Because we are so confident in our people, we will fully fund your qualifications to success

This career pathway will see you become an accredited Protection Advisor within 18 months, with the opportunity to increase your potential earnings from £20,592 + bonus to £27,500 + bonus. Amazing, we know

**Your Career Plan**:
**Step One (0-6 months)**: Trainee Policy Advisor - £20,000 (up to £10,800 bonus benefits).

**Step Two (6-18 months)**: Health Sales Advisor - £23,000 (up to £18,840 bonus benefits).

**Step Three (18 months onwards)**: Protection Advisor - £27.5k (up to £25,000 bonus benefits)

Starting off as a **Trainee Policy Advisor**, you will be contacting potential customers who have already enquired about our Private Health/Life Insurance. You will qualify and pass on these warm leads to our team of Health Care Advisors.

After 6 months in the Trainee Policy Advisor role, providing goals are hit and you have mastered the basics, you will then move on to become a **Health Sales Advisor**. During your time in this role, you will work towards your first qualification, **IF7**.

Our Health Sales Advisors speak to potential customers to really understand their needs and advise on which of our private insurance policies meets their requirements. They also follow up on outstanding quotes and managing the on-boarding process. This isa fast-paced role dealing with both individual and team targets.

After 12 months as a Health Sales Advisor, you will then have the opportunity to become a qualified **Protection Advisor**. Again, this will give you the opportunity to gain more qualifications, **RO5 and LP2.**

You will also have access to all our rewards and benefits for joining the family Such as; Free lunch, free gym membership, on-site health support through occupational health liaison and free insurance policies.