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Customer Service Generalist

5 months ago

Smethwick, United Kingdom Adecco UK Full time

**Customer Service Generalist**

**Smethwick**

**£21,500 to £24,000**

**Permanent**

**Permanent, full-time - 40 hours per week Monday-Friday with overtime opportunities**

**Between 7.30am - 6pm
We are actively seeking a Customer Service Generalist, to support my clients Customer Service Centre to deal with everyday customer service enquiries including;

**Main duties and responsibilities**:

- Qualify customer requirements and reduce customer downtime through effective questioning
- Receive and process requests from customers and colleagues via all incoming streams.
- Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements
- Calibration Cert Requests, to create, manage and process amendments to all forms of Calibration Certificates both electronically and hard copy i.e. 'UKAS', Standard and all others as required, including third party certificates
- Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising of Invoices and Credit Notes
- Dealing with customer calls, workload planning and reporting on active work in the field
- Database management
- Technician and technical 'front-line' call support
- You'll be working within the UK Service Business in a 'front line' support role.
- This is a fantastic opportunity if you're self-motivated, enjoy a fast-paced working environment, or are looking to take the next step in your career

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Daniel Perks