Customer Service Associate

6 months ago


Smethwick, United Kingdom Western International Group (UK) Ltd Full time

The profile requires managing Customer Service Queries from Online and B2B businesses. Major tasks are listed below:

- Responding to customer queries with appropriate resolutions/comments within stipulated deadline - which usually is 24 hours
- Managing Customer Product Returns and taking necessary actions on it
- Initiate Refunds/Replacements
- Physical verification of Customer Returned products and segregating them based on products' condition
- Answering customer phone calls and providing the necessary support
- Should have a minimum of one year of experience in Customer Service. Experience in eCommerce related companies will be highly preferred
- Should possess excellent written and verbal communication skills.

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: WIGUK-CS



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