Customer Support Coordinator

3 weeks ago


Nantwich, United Kingdom Hello HR Full time

Hello HR are recruiting on behalf their client for a **Customer Support Coordinator** to join a small team and work closely with the accounts department.

The role offers the opportunity to join an up-and-coming Business Development Agency which works with clients, who are market leaders within their respective industries. This role supports the engagement with all clientele’s customer base, providing telephone-based lead generation and account management services.

**Role and Responsibilities**:

- Working on a range of call campaigns for existing clients
- Handing all inbound and outbound sales calls both new and existing clients who wish to discuss our services.
- Meeting and exceeding pipeline, revenue and telephony KPIs
- Continuously updating and cleansing databases with key marketing and competitor information.
- Providing pre and post follow up support
- Ensuring all calls are handled in a friendly and professional manner.
- Follow all internal processes to support our client journey.

**Who we’re looking for**:

- IT Literate with experience of Office Packages
- Keen attention to detail
- Proactive and engaging
- Patient, adaptable and solutions focused.

**Job Types**: Part-time, Fixed term contract, Permanent
Part-time hours: 24 per week

**Salary**: From £12.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: One location



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