Business Support Admin Assistant

1 month ago

Nantwich, United Kingdom InSafeHands Full time

**About us**

InSafeHands is a Registered nurse led family business in Domiciliary Care. We provide care in clients own homes and the office team administrate this. We are a professional, innovative, customer-centric company and our goal is to support all staff, both in the office and in the care community in the provision of high quality work/ care, at the same time, ensuring clients can remain as independent and safe in their own homes as possible.

The office has a small team of six staff and due to retirements we are seeking to replace two team members in differing roles within the team

Our work environment includes:

- Modern office setting
- Growth opportunities
- On-the-job training
- Relaxed atmosphere
- Regular social events
- Wellness programs
- Casual work attire

**MAIN GENERAL DUTIES**:

- To work as part of a team that ensures high quality care services are provided for all our clients.
- To establish and maintain trust and confidence with all clients and staff.
- To always provide the highest standards of work
- To update or implement methods of recording information and producing reports, using spreadsheets and word documents
- Support the Service Coordinator in updating monthly Key Performance Indicator (KPI) reports.
- To utilise IT systems for recording and distributing necessary information
- To follow the company policies/procedures and staff handbook directives
- To act always as a representative of the company and to maintain its good reputation
- To liaise with Staff and Clients on all matters to ensure the efficiency of the office
- To respect Clients and staff confidentiality always and in accordance with company policy
- To adhere to the company’s policy and procedures relating to handling client’s moneys or personal information
- To be accountable for your work practice and take responsibility for maintaining, improving your knowledge and skills by attending ongoing training as requested by the company.
- To avoid placing yourself or a Clients health and safety at risk, to comply with all risk management policies, risk assessments undertaken and to be responsible for relaying any important information to staff and clients
- To support the Service coordinator with the complaints procedure in cases of concern/dispute
- To support the Service Coordinator in raising any concerns or safeguarding issues with the local authority notify - being able to commence care concern and first account forms for submission.
- To record and report any changes in circumstances in clients social or health conditions
- To update, review and sign off all outstanding chronology actions.
- To support the Service Coordinator with all aspects of the recruitment and selection process
- Assist in monitoring and when required undertaking some Carer supervisions and appraisals.
- All other appropriate duties that fall within the general remit of the post as may be requested by the Office team.
- Assist in developing Carers and Clients regular newsletters.
- Support administration of client and staff quarterly questionnaires/analyse responses.
- Administrate the overall recruitment of new Care staff.
- Assist in recruitment drives and external recruitment events, as necessary.

**Job Types**: Part-time, Permanent
Part-time hours: 18 per week

**Salary**: £10.41 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Nantwich: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 21/04/2023
Reference ID: Business Support Administrator - Finance

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