Band 3 Support Secretary

3 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Band 3 Anticoagulation Support Secretary

As a member of the team you will work closely with Clinical Nurse Specialists to support the smooth running of clinics and day to day administrative tasks. Excellent communication skills and the ability to deal with patients and relatives face to face and over the telephone. This role will occasionally require cross site cover.

**Main duties, tasks & skills required**:
1.Secretarial

a)To assist the clinic coordinator/office manager to prioritise all incoming work on a daily basis, including responding quickly and appropriately to urgent/important issues, queries, referring to the Consultant/CNS team as required.

b)To be a point of contact for patient/patient relative enquiries. Responding appropriately to difficult and sensitive enquiries to ensure continuity of care and treatment for patients.

c)To be a point of contact for all internal and external telephone enquiries from clinicians, nursing staff, ward clerks, general practitioners and other hospitals pertaining to anticoagulation therapy.

d)To receive and process all new patient referrals from within the Trust, General Practitioners and other Trusts ensuring that both local and national NHS objectives are met.

e) On a weekly basis, review patient non-attendance via clinic database and offer alternative appointments via phone or correspondence within agreed clinic timescales.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (e.g. GCSE English and Maths A-C)

**Desirable**:

- Business Administration NVQ level 3 or equivalent experience in a clerical environment
- RSA level II or above

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
- Clerical experience

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare
- Knowledge of NHS systems

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful and sensitive situations
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Work cross sites as the service requires

**Disclosure and Barring Service Check**:

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