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Administration Assistant
1 week ago
**About the role**:
**Please note this role is a Part Time (22.5 hours), 9 Month FTC. This role will be working 3/7 days, including some weekend working**
Are you detail-oriented, organised, and passionate about providing exceptional administrative support in the retail travel industry? We're seeking a dedicated Administration Assistant to join our team and provide essential support to our direct business operations.
In addition to delivering excellent customer service and administrative support, you'll stay up-to-date with society training and operational processes, providing support to new team members and covering for the Reconciliation Assistant when needed. You'll handle confidential and sensitive information with care, always ensuring compliance with society policies and procedures.
As part of this role, your responsibilities will include:
- Contacting agents when queries arise on documentation
- Arranging payment invoices and maintaining financial records
- Reconciliation of bookings in order to pay suppliers correctly and in order for Agents to be paid commission correctly
For more details about the role, please check the attached **Job Description**.
This role is part of a team based from our **Head Office in Walsall. **This role can be Hybrid or Remote.
Closing date:
First Stage Interviews:
**Who are we looking for?**:
- English & Maths GCSE Grade C or above
- 2 years Customer Service experience, communicating over the phone and other channels
- Previous experience of using Tarsc and Isell Travel systems would be beneficial
- Competent computer skills, including use of Excel, Word, Outlook
- Accuracy and attention to detail
**What can we offer you?**:
The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop:
- 20% off Food shopping (usually 10% all year round rising to 20% on pay day events)
- Holidays for less with up to £500 off Travel
Other benefits:
- up to 60% off Childcare fees
- Refer a Friend Scheme
- Paid time off for volunteering
- Colleague Support Fund
- GroceryAid Colleague Mental Health Support
- Ethical mobile and broadband deals
- Annual leave that grows with your career
- Full training and accredited development programmes
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