Administrator - Accreditation and Monitoring

1 week ago


Chorley, United Kingdom Talent Sphere Ltd Full time

**Job description**

**Company description**

Qualitymark Protection have been actively safeguarding consumer investments in home improvements since 1996. In this time, we’ve helped the home improvement industry raise installation standards, strengthened our vetting & accreditation procedures and provided consumers with quality financial protection for their home improvements.

We pride ourselves in providing exceptional customer service along with the peace of mind protection that consumers desire. We specialise in the supply of deposit protection insurance and insurance backed guarantees for the home improvement industry.

**Job description**

To support our continued growth, Qualitymark Protection is recruiting for a talented **Administration Officer **to provide a professional and effective administrative support function to the company.

We are looking for an experienced **Administration Officer** who can successfully and effectively handle customer support and business administration tasks. The successful applicant would be a bright and energetic individual with a keen eye for detail and a passion for seeing things through from start to finish.

Successful applicants must be able to interact with homeowners, installers and our management team. We actively encourage personal development within a vibrant and professional office working environment.

**Role Responsibilities**
- To be responsible for ensuring adherence to company policies and procedures in carrying out the Administration Officer's duties.
- To work effectively with the Business Support Manager.
- To develop and maintain positive and effective working relationships with other colleagues, customers, visitors and other individuals visiting or working in the business.
- To be responsible for adhering to and maintaining the principles of the FCA Treating Customers Fairly guidance in all areas of your work.
- To undertake proactive contact with installers and consumers to maintain a positive flow of information which effectively supports the timely management of our business processes.
- To ensure that information regarding our installers is promptly updated and accurately maintained on the appropriate information systems.
- To effectively administer the in-coming and out-going post for the organisation.
- Handling client queries and ensuring tasks are worked within specified timeframes.
- Provide administrative support to the company.
- To represent the company as an honest, knowledgeable and conscientious ambassador.
- To be responsible for meeting targets set, reporting as required.
- To help the business ensure and achieve the objectives of the HR and Health and Safety Policies.
- To undertake any other duties in order to meet personal, team and company objectives, following consultation.

**Skills, Qualifications and experience required**
- Grade C GCSE level in English and Maths (or equivalent).
- Attention to detail and accuracy.
- Good telephone manner.
- Self-motivated, Pro-Active and able to problem-solve.
- Strong numeracy skills.
- Excellent written and Verbal communication skills.
- Excellent Administration skills.

**Group Values and Behaviours**

**1.** We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with **respect all at times.**

2. We will not accept **rude behaviour** from customers, employees, suppliers, and stakeholders at any time.

**3.** We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of **humility, honesty, enthusiasm, respect, positivity and a ‘can do’ attitude.**

4. We will seek opportunities (at least annually) to identify employee **training needs** (and wants) and wherever possible and practicable, provide time and resource to accommodate these needs (and wants).

5. We shall be very careful in our **recruitment and maintenance of ‘customers’** (customers here being defined as ‘any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these ‘group values’.

6. We shall, at all times and in all decision making, try to ensure **the best possible outcomes** for our clients and consumers in every action we take.

**Why join us**:

- Fantastic opportunity to join an insurance broker in its formative years and play a key role as it grows
- 37.5 hours / week (08.30 - 17:00, Monday - Friday)
- 25 days paid leave + Celebration day. (plus Bank Holidays)
- 4% contributory pension, or matched up 6%
- Onsite parking
- Easy access to M6, M61 and M65, motorways
- Salary: £24,000 per annum.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Chorley: reliably commute or plan to relocate before star


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