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Customer Services Officer

4 months ago

Trowbridge, United Kingdom Wiltshire Council Full time

Summary

**_ Customer Services - _**_Where Service Excellence Begins_**

As a Customer Services Officer (CSO) you will be responsible for resolving enquiries across a broad spectrum of services such as Highways, Waste and Recycling, Environmental Health, Housing, Blue Badges, Schools Admissions and Elections. Therefore, the ability to multi-task and gain knowledge for several different services is essential for this role, as is being able to work in a busy and often pressurised environment.

The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times. We may also be able to consider part-time hours.

We are looking for an individual who has the ability to unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue. Proficiency in different IT systems including Microsoft is essential, and our own CRM call logging system, which you will get full training for. If you're motivated, proactive, have excellent interpersonal and communication skills and eager to contribute new ideas, this opportunity provides full support for your personal and professional development.

**Why us?**

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right. **Explore more benefits here**

**Interviews** will be held on 28th November 2023.