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Customer Service Representative

2 months ago

Trowbridge, Wiltshire, United Kingdom Thrive Group Full time
About the Role

Thrive Group is seeking a highly organized and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will provide exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Process orders and payments efficiently, ensuring accuracy and attention to detail.
  • Assist with quotations, pricing, and invoicing, maintaining accurate records and updates.
  • Liaise with internal departments to ensure seamless communication and collaboration.
  • Contribute to additional projects and initiatives as required, demonstrating adaptability and a willingness to learn.
Requirements
  • Strong customer service and administration experience, preferably in a manufacturing or export environment.
  • Excellent organizational and time management skills, with the ability to work under pressure and prioritize tasks effectively.
  • Strong IT skills, including Microsoft Office and CRM/ERP systems.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
What We Offer
  • A competitive salary and benefits package.
  • A supportive and collaborative team environment.
  • Opportunities for professional growth and development.