Customer Service Representative

4 weeks ago


Trowbridge, Wiltshire, United Kingdom Tesco Full time

About the role

We are looking for a Customer Service Representative to join our team in Trowbridge Extra. As a Customer Service Representative, you will be responsible for providing excellent customer service, answering customer queries, and resolving any issues that may arise.

Key responsibilities

  • Provide exceptional customer service, responding to customer queries and resolving any issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a positive shopping experience for customers.
  • Be knowledgeable about products and services, making recommendations to customers and promoting relevant offers.
  • Handle customer complaints and issues in a professional and courteous manner.
  • Work flexibly to meet the needs of the business, including working varied shifts and covering absences.

What we offer

  • A competitive hourly rate, starting at £12.02 an hour, with opportunities for pay increases.
  • A minimum of 16 guaranteed hours per week, with opportunities to work additional hours.
  • A range of benefits, including holiday pay, pension scheme, and access to wellbeing services.
  • Opportunities for career progression and development within the company.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Knowledge of products and services, with the ability to make recommendations and promote relevant offers.
  • Ability to work flexibly, including working varied shifts and covering absences.
  • Basic computer skills, with the ability to use our in-store systems.

Working for Tesco

At Tesco, we are committed to providing a positive and inclusive shopping experience for our customers. We believe that our colleagues are the key to achieving this, and we are looking for people who share our values and are passionate about delivering exceptional customer service.

We offer a range of benefits, including holiday pay, pension scheme, and access to wellbeing services. We also offer opportunities for career progression and development within the company, so you can grow and develop your skills and knowledge.

So if you are passionate about delivering exceptional customer service and want to join a dynamic and inclusive team, we would love to hear from you.



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