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Registration Customer Officer

7 months ago

Trowbridge, United Kingdom Wiltshire Council Full time

**Salary**:£25,119 - £26,421 pro rata

**Hours per week**:14.5 hours

**Interview date**:To be confirmed following shortlisting

**_Customer Services - Where Service Excellence Begins _**

Do you want to help our customers through some of the most important times in their lives? An exciting opportunity has arisen to join our friendly Registration team based in Chippenham Registration Office.

You will be part of our very busy Registration Customer Officer team, providing the department’s front-line customer service. You will arrange appointments for customers with the registrars; deal with inquiries, take bookings for marriages, civil partnerships, citizenship, and other discretionary ceremonies plus any other administrative tasks associated with the role.

We are looking for someone with excellent communication and interpersonal skills, who can relate tactfully and sensitively to our customers during key life events and who can demonstrate high standards of customer care. You will have the ability to work accurately and quickly, be well organised and methodical; paying close attention to detail when working under pressure. You will be a team player, happy to assist colleagues throughout the department and council as and when necessary.

The post is for 14.5 hours per week, working from 08:30 to 16:30 on Tuesday, and Thursday of each week (fixed days, office-based)

**Why us?**

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.***

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our **statement of commitment to equality and inclusion **.

**Disability Confident Employer**

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