Customer Services Officer

6 months ago


Trowbridge, United Kingdom Wiltshire Council Full time

**Salary**:£25,119 - £26,421

**Hours per week**:37 hours

**Interview date**:To be confirmed following shortlisting

**_Customer Services - Where Service Excellence Begins _**

As a Customer Services Officer (CSO) you will be responsible for resolving enquiries across a broad spectrum of services such as Highways, Waste and Recycling, Environmental Health, Housing, Blue Badges, Schools Admissions and Elections. Therefore, the ability to multi-task and gain knowledge for several different services is essential for this role, as is being able to work in a busy and often pressurised environment.

The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times.

We are looking for an individual who can unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue. Proficiency in different IT systems, including Microsoft, is essential, and our own CRM call logging system, which you will get full training for. If you're motivated, proactive, have excellent interpersonal and communication skills and eager to contribute new ideas, this opportunity provides full support for your personal and professional development.

**Why us?**

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.***

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our **statement of commitment to equality and inclusion **.

**Disability Confident Employer**

*



  • Trowbridge, United Kingdom Wiltshire Council Full time

    **Salary**:£25,119 - £26,421 pro rata **Hours per week**:14.5 hours **Interview date**:To be confirmed following shortlisting **_Customer Services - Where Service Excellence Begins _** Do you want to help our customers through some of the most important times in their lives? An exciting opportunity has arisen to join our friendly Registration team...


  • Trowbridge, United Kingdom CV-Library Full time

    The Customer Service Coordinator will be pivotal in providing top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals, and the internal team to ensure smooth operations. Client Details Our client is an established multinational corporation in the FMCG industry. With a substantial workforce exceeding 50,000...


  • Trowbridge, United Kingdom Page Personnel Full time

    The Customer Service Coordinator will be pivotal in providing top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals, and the internal team to ensure smooth operations. Client Details Our client is an established multinational corporation in the FMCG industry. With a substantial workforce exceeding 50,000...


  • Trowbridge, United Kingdom Page Personnel Full time

    The Customer Service Coordinator will be pivotal in providing top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals, and the internal team to ensure smooth operations.Client DetailsOur client is an established multinational corporation in the FMCG industry. With a substantial workforce exceeding 50,000...

  • Office Director

    4 days ago


    Trowbridge, Wiltshire, United Kingdom Direct Response Employment Services Full time

    We are seeking an experienced Office Director to lead our client's team in Trowbridge.About the Role:In this key leadership position you will report directly to the Managing Director and take responsibility for overseeing office warehouse and logistics operations ensuring smooth running day-to-day activities.Key Responsibilities:Managing office staff and...


  • Trowbridge, Wiltshire, United Kingdom Page Personnel Full time

    About the RoleThe Customer Service Coordinator will provide top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals and the internal team for smooth operations. Our client is an established multinational corporation in the FMCG industry with a strong reputation for quality and innovation.Ensure efficient...


  • Trowbridge, United Kingdom Banner Full time

    **This is one of our core values and the immediate and long-term success of the business, relies wholly **on each and every person at Banner delivering on this passionately.** **The attributes you will need to do this are**: - A champion of exceptional customer service with a can-do attitude. - Proven exceptional customer service in a busy, sales-driven...


  • Trowbridge, United Kingdom Banner Full time

    **This is one of our core values and the immediate and long-term success of the business, relies wholly **on each and every person at Banner delivering on this passionately.** **The attributes you will need to do this are**: - A champion of exceptional customer service with a can-do attitude. - We are a seasonal business with periods of high-volume...


  • Trowbridge, Wiltshire, United Kingdom Direct Response Employment Services Full time

    We are looking for an experienced Office Administrator to join our team at Direct Response Employment Services. The ideal candidate will have strong administrative and basic accountancy skills, as well as excellent written and verbal communication skills.Job Summary:This is a permanent position with a salary of approximately £29,000 per annum. The working...


  • Trowbridge, Wiltshire, United Kingdom Booker Limited Full time

    About the RoleThis Part Time position requires you to work 19 hours per week with shifts on Friday, Saturday and Sunday. You will be working in a dynamic environment where no two days are the same.Our customers need to be back in their own business as quickly as possible, we keep the shelves full, provide speed of service through the tills and wish them a...


  • Trowbridge, Wiltshire, United Kingdom Wickes Full time

    About the Role:As a Customer Service Assistant at Wickes, you'll play a vital role in creating a helpful and friendly customer experience. You'll be focused on providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Deliver excellent customer service, responding to customer queries, and...


  • Trowbridge, United Kingdom Everyday Loans Full time

    We are looking for some contractors with excellent customer service skills? Do you see yourself having a career in Finance and would like to see what it is like? We may have the role for you! Everyday Loans are currently recruiting for a few Customer Service Advisors to join the team on three month contracts. If you have great people skills and are looking...


  • Trowbridge, Wiltshire, United Kingdom Direct Response Employment Services Full time

    About the RoleThis Administrative Support Professional position has become available at Direct Response Employment Services. We are seeking a skilled candidate to join our team in Trowbridge on a full-time basis.Key Responsibilities:Assist with day-to-day office operations to ensure maximum efficiency.Manage correspondence, including responding to emails and...


  • Trowbridge, United Kingdom Direct Response Employment Services Full time

    Job DescriptionThis is a fantastic opportunity for a highly skilled and experienced office administrator to join a dynamic team in the Trowbridge area. As an Office Administrator, you will be responsible for a range of administrative tasks, including managing correspondence, processing invoices, and maintaining accurate records.Main Responsibilities:Oversee...

  • Security Officer

    6 months ago


    Trowbridge, United Kingdom Total Security Services Full time

    Do you excel at maintaining a secure environment while offering a friendly and professional face to customers? If so, we have the perfect role for you to become a vital member of our team as a security receptionist. **Shift Pattern**:Monday-Friday 17:00 - 08:00, Weekends 08:00 - 20:00. **Pay rate**:£12.00 per hour. **Benefits**: - Employee assistance...


  • Trowbridge, Wiltshire, United Kingdom White Horse Employment Full time

    About the RoleA Customer Service Advisor is required to support a global market leader in their customer service team. This is a full-time temporary contract until December 2024.Responsibilities:Check stock levels with customers over the phoneMaintain accurate records of customer interactionsRaise safeguarding concerns when necessaryWhat We OfferFull...

  • Information Officer

    8 months ago


    Trowbridge, United Kingdom Wiltshire Council Full time

    Summary We have an exciting opportunity for a passionate and creative Information Officer to join our Advice and Contact Team. **LIVE **WORK** CARE** We are passionate about our community and take pride in our work. We encourage a culture that puts our customers at the heart of everything we do - through trust and respect, empowering our people to develop...


  • Trowbridge, United Kingdom Shaw Trust Full time

    “Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.” At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down...


  • Trowbridge, Wiltshire, United Kingdom Direct Response Employment Services Full time

    We are pleased to offer a challenging opportunity for an Office Operations Coordinator to join our team in Trowbridge. The successful candidate will be responsible for overseeing daily office operations, managing correspondence, and performing basic accountancy duties.Key Requirements:Proven experience in office administration, including basic accountancy...

  • Customer Services

    6 months ago


    Trowbridge, United Kingdom Knees Home & Electrical Full time

    Role and Responsibilities - Investigate & resolve customer questions to gain sales. - Maintain thorough and accurate sales administration records within systems (Calculus) - Keep confidential records & financial information private & secure. - Learn how to use EPOS systems & internal company systems to deliver great customer care. - Liaise with company &...