Customer Service Representative

1 month ago


Trowbridge, Wiltshire, United Kingdom Wickes Full time

About the Role:


As a Customer Service Assistant at Wickes, you'll play a vital role in creating a helpful and friendly customer experience. You'll be focused on providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.


Responsibilities:



  • Deliver excellent customer service, responding to customer queries, and resolving issues promptly.
  • Work collaboratively with colleagues to achieve sales and customer service targets.
  • Provide product information, advice, and demonstrations to customers.
  • Contribute to a positive and inclusive store environment, upholding Wickes values and policies.

What We Offer:


You'll receive comprehensive training and support to help you succeed in your role. We're committed to your growth and development, offering opportunities for career progression and a competitive benefits package, including:



  • Competitive hourly rate (£11.44)
  • Opportunity to earn up to £300 monthly gain share bonus
  • Up to 10% employer pension contribution
  • Up to 35 days annual leave, including 8 bank holidays
  • 20% colleague discount
  • Save-as-you-earn scheme and Cycle to work
  • Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, and Discount platform

Working with Us:


We're committed to creating an inclusive workplace where colleagues' wellbeing is at the heart of everything we do. If you're interested in flexible working, please let us know during the application process.


Apply Now:


[Salary dependent on age]


[Vacancy Reference # 47344]


Please contact us for reasonable adjustments within the application process.



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