Customer Services Officer
2 weeks ago
Summary
We are pleased to advertise the opportunity to join our Customer Services team.
**LIVE** WORK **EMPOWER**
Day-to-day, a Customer Services Officer (CSO) has an interesting and varied role, resolving enquiries across a broad spectrum of services such as Highways, Waste and Recycling, Environmental Health, Housing, Blue Badges, Schools Admissions and Elections, to name a few. Therefore, the ability to multi-task and gain knowledge for several different services is essential for this role, as is being able to work in a busy and often pressurised environment.
CSOs take responsibility for customer enquiries and unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue. They also use different IT systems including our own CRM call logging system. To be successful in this role you will need to have excellent interpersonal, communication and IT skills.
**About the role**
Full time hours are 37 hours per week. The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times. We may also be able to consider part time hours.
Whilst the majority of the work is telephone based, you will also cover the reception desk in your Hub as needed.
**About you**
Educated to A-Level standard (or relevant equivalent) and/or have experience in a customer-facing role.
Able to work independently, using your own initiative but also be a good team-player.
Confident in using a range of different IT systems as well as having knowledge of Microsoft packages and social media.
Able to handle difficult queries and situations calmly with understanding and patience.
**Interviews will be confirmed upon shortlisting.
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