Customer Service Advisor

2 weeks ago

London, United Kingdom The Menu Partners Full time

The Menu Partners is a diverse food business supplying hotels, pubs and restaurants up and down the UK with whole, prepared or cooked food. Within our group of businesses, we also have Absolute Taste, a leading event catering company, Absolute Taste Inflight our Private Jet catering business along with two farm shops, a pub and so much more.

Come and join an exciting company which is expanding very quickly and looking for the right people to come and join our teams. In return, we develop individuals to be the best they can be and help them along their career paths.

**Job Purpose**

To provide professional handling of a wide range of administrative and executive supported related tasks and be able to work independently with little or no supervision. To be exceptionally well organized, flexible and enjoy dealing with customer enquiries on a daily basis. The ability to work to within a fast-paced environment with the ability to work well under pressure.

**Key Responsibilities and Accountabilities**
- Serve as one of the leading contacts for customer queries and questions
- Help organise general office staff’s priority with regards to customer phone calls.
- Build and maintain relationships with Customers and company personnel
- Support staff on Freshware to ensure phone, fax and e mail orders have been processed correctly
- To adhere to all company policies, rules and regulations
- Investigate customer queries by liaising with internal departments
- Liaise with internal departmental managers to help and maintain customer service levels
- To offer support to all general office staff with regards to customer information throughout the day and assist in delivering maximum customer satisfaction.

**Primary Objectives**
- To support office staff in answering phone calls in good time and prioritise customers before other work
- To support the Management team in the duties of the day to day running of the office.
- To help, support and train staff with regards to Freshware for the most efficient outcomes.
- To assist in targeting areas within the business aimed at improving customer satisfaction.
- Assist the sales team in targeting new accounts and assist in the production of tender documents with a view to increase business.
- To assist in ensuring company accounts are delivering or are planned to deliver the minimum GP% within 1 year of opening.
- To assist in controlling all pricing structures for company accounts on a monthly basis.

**Working P**attern - Monday-Saturday 5/6 days 8am-5pm (Saturday rotation) or Monday
- Saturday 5/6 days 8am-5pm (Monday rotation)**

The above list is not exhaustive of all duties and responsibilities.

INDFOH

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