Advisor services
2 weeks ago
Customer Service Advisor - Welsh Speaking
Customer Service Advisor - Welsh Speaking
Customer Service Advisor
Location: Home Based - UK
An excellent opportunity has arisen for 2 customer service advisors to join our team. We are looking for individuals that can speak English and Welsh.
Capita has been appointed by SLC to supply Disabled Students’ Allowance (DSA) services in East England, the Midlands, London, and Wales,
As a customer service advisor, you will responsible managing a large of number of inbound queries via telephone, email or written communication and be responsible for responding in a friendly, supportive, helpful and timely manner to all customers.
You will be acting as the first line of support, triaging customers’ technical queries through identification of the problem itself, fault logging and signposting accordingly.
This is a home based full time position and we are seeking individual with excellent customer communications skills via written or verbal communication. Provide customers with accurate, relevant and useful information regarding all aspects of DSA services.
Ensure the complete and effective resolution of customer’s immediate queries or concerns at first point of contact.
Strive to continually improve personal performance in order to achieve team and company Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Support new and ongoing business initiatives with the aim of promoting service growth
English and Maths GCSE grade C or above or equivalent
Proficient using IT, including but not limited to Microsoft packages
Good problem-solving skills and a focus on quality
Understanding of confidentiality and handling sensitive data
Flexible, adaptable, and able to multi-task and multi-skill if and when required
A background in customer service and the ability to work in a confidential manner with sensitive data
Experience of working to service levels
About Government Services
For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.
Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.
Capita has been supplying needs assessments for DSA since 2005 under our Contact Associates brand. Over that time, we have assessed over 75,000 students and supported them on their learning journeys. We’ve learnt a great deal about delivering a high-quality, digitally enabled, end-to-end customer experience.
Capita will provide a single point of contact for around 30,000 university students each year, carrying out a range of services, from initial needs assessment, to sourcing better value, higher quality, equipment, training students to use the technology and providing on-going after care.
A competitive basic salary
~23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
~ The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
~ Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
~ Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
~ Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
~ You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email at reasonableadjustments@capita.Capita is a consulting, transformation and digital services business. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. Capita Experience, Capita Public Service and Capita Portfolio.
#
-
Customer Services Advisor
4 weeks ago
London, United Kingdom Deva Services Full timeDeva Recruitment are looking for a Customer Service Advisor to work with their client based in Greenford The Job - Monday to Saturday - 5 days out of 7 - Between the hours of 9am-8pm - MUST BE ABLE TO PASS AN ENHANCED DBS CHECK **Role & Responsibilities**: - To answer and deal professionally with incoming phone calls from occupational therapists and...
-
Service Advisor
6 days ago
London, United Kingdom Perfect Placement Full timeService AdvisorPosition: Automotive Customer Service AdvisorLocation: WimbledonPay: £32,000 Basic + £1000 per month bonusWe are currently advertising on behalf of an Automotive prestigious Car Dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Wimbledon area.Our Motor Trade Client is seeking a...
-
Service Advisor
3 weeks ago
London, United Kingdom Holt Recruitment Ltd Full timeService Advisor - £31,000 – Main Dealership – ChingfordOur client, a main dealership in Chingford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package.Monday to Friday 8 till 6 and every other...
-
Service Advisor
4 weeks ago
London, United Kingdom THE Institute of the Motor Industry Full timeFind jobs in the automotive retail industry Starting salary between £25,******,370 per annum pending experience/brand accreditation. Bonus scheme providing an uncapped on-target-earnings of £33,000+ per annum. Monday to Friday 8:00am-6:00pm with a maximum of 1 in 4 Saturday mornings 8:00am-12:00pm. Service Advisor Starting salary between...
-
Service Advisor
3 days ago
London, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £32,000 OTE - £42,000 (uncapped) Location - Wandsworth Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer...
-
Service Advisor
2 weeks ago
London, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours - Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor...
-
Service Advisor
3 weeks ago
London, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours - Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor...
-
Service Advisor
5 days ago
London, United Kingdom Link Personnel Full timeOur Client, a prestige car dealership in North West London are looking to recruit an experienced Service Advisor. The ideal Service Advisor must have at least 3 years experience in this role, preferably with a prestige/premium brand. Excellent customer service and upselling skills are essential for this role along with organisation and the ability to...
-
Service Advisor
4 weeks ago
London, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £25,000 OTE - £40,000 Location - Woodford Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading, whilst...
-
Service Advisor
6 days ago
Bromley, Greater London, United Kingdom Company: Full timeFind jobs in the automotive retail industry NEW SERVICE ADVISOR JOBBROMLEYSalary: 30k basic / 36k ote + benefitsMy Client, a dealership in Bromley, Kent are currently recruiting Service Advisor / Aftersales Advisor to work in their aftersales team.Duties of the successful Service Advisor / Aftersales Advisor :* Welcoming customers in to the workshop*...
-
Service Advisor
2 weeks ago
London, United Kingdom MBA Project Full timeOur Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware** Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...
-
Service Advisor
4 weeks ago
London, United Kingdom MBA Project Full timeOur Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware **Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...
-
Service Advisor
4 weeks ago
London, United Kingdom MBA Group Full time**Short Description**Our Client, a leading car manufacturer are currently looking for a Service Advisor to join their business based out of their Toyota Sidcup Dealership. **Full Job Description** Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Sidcup**...
-
Service Advisor
4 weeks ago
London, United Kingdom MBA Group Full time**Short Description** Our Client, a leading car manufacturer are currently looking for a Service Advisor to join their business based out of their Sidcup Dealership. **Full Job Description** Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Sidcup** Dealership. As a...
-
Service Advisor
4 weeks ago
London, United Kingdom MBA Group Full timeOur Client, a leading car manufacturer are currently looking for an experienced **Service Advisor** to join their business based out of their **Toyota Sidcup** Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You...
-
Service Advisor
3 weeks ago
Brentford, Greater London, United Kingdom Holt Recruitment Full timeService Advisor - £31,000 Main Dealership Brentford Our client, a main dealership in Brentford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team. The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. - Access to our in-house training academy for...
-
Customer Service Advisor
2 weeks ago
Southall, Greater London, United Kingdom Sheridan Ward Recruitment Services Limited Full timeWe are on the lookout for a new Customer Service Advisor to join the growing team of our fabulous client who is based in Southall! They are looking for someone who is organised and has customer service experience and who also enjoys working in a busy and fast paced environment! Do you have customer service experience? Do you have excellent telephone skills?...
-
Service Advisor
6 days ago
City of London, United Kingdom Perfect Placement Uk Ltd Full time**Service Advisor inEdinburgh.** Are you an experienced Service Advisor in Edinburgh**?** Are you looking for a new role as a Service Advisor in Edinburgh**?** Working as part of a team you will be responsible for booking in Vehicles for scheduled maintenance and services as well as repair and warranty work. You will be expected to sell Service Plans,...
-
Service Advisor
3 weeks ago
Woodford, Greater London, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £25,000 OTE - £40,000 Location - Woodford Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading,...
-
Service Advisor
2 weeks ago
Edgware, Greater London, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary & OTE - £35,000 Location - Edgware Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the...
