Customer Service Advisor

3 weeks ago


London, United Kingdom Reed Business Support Full time

A leading property management company with offices in the West End of London are recruiting for a Customer Service Advisor.

**Responsibilities**:

- To achieve KPIs whilst maintaining excellent quality
- Handle all customer enquiries across multi-channel platforms.
- Ensure customer enquiries are answered in the first interaction where possible.
- Respond to customer enquires within agreed departmental timescales.
- Ensure the customer is at the heart of what you do. Provide an excellent customer experience every time.
- Identify potential complaints and take ownership to resolve enquiries in the first interaction where possible.
- Contribute ideas and feedback in areas where customer service can be improved.
- Protect customer and client confidentiality in compliance with Data Protection guidelines.


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