Information Officer

6 months ago

Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

To provide a comprehensive healthcare analytics and reporting service to support the business and operational needs of the Trust.

This will include production of regular and statutory reports and ad-hoc information requests for hospital management and clinical teams within the Trust, and for Clinical Commissioning Groups, NHS England, and other regulatory bodies.

The post holder will fulfill all tasks and work as part of a team. To meet the needs of the service, the post holder may be required to work in other areas as appropriate as directed by their line manager.

The Informatics Team consists of the Information team, Business intelligence team and the data quality team. Overall Informatics is responsible for producing well over 100 regular and statutory reports on daily, weekly, monthly, quarterly and annual frequency. An additional 30+ ad-hoc information requests are received per month. Due to this the use of accurate and timely information is a fundamental focus for the teams.

This is an exciting time for the Princess Alexandra Hospital NHS Trust. We are on a digital transformation journey leading us to our brand new hospital.

We believe that our people are our greatest asset. That’s why we invest in continuous learning, career development, and personal growth. From nurses to administrators, everyone has a role to play in our success story.
- The post holder is required to deal effectively with staff of all levels throughout the Trust, the wider healthcare community, external organisations and the public. This will include verbal, written and electronic media.
- To acquire and maintain detailed knowledge of the analytical tools supporting Business Intelligence activities.
- Liaise and communicate effectively with colleagues, systems users plus internal and external contacts as required with complex queries.
- Provide and receive complex information.
- Follow and contribute to agreed polices and processes.
- Produce and maintain effective documentation following agreed standards.
- Motivate and support users who are reluctant to use new technology.
- Support a range of project activities as directed.
- Responsible for the development and creation of regular reports on workflow, error reporting and resolution.
- Undertake detailed analysis and validation of various types of data to inform assessment of organizational performance and help identify opportunities for improvement. This involves analysis of a range of facts or situations.
- Bring to the attention of the Information manager any serious matters relating to data quality.
- Adjust tasks or activities daily as the situation requires, escalating if necessary to line manager.
- Strict deadlines will need to be met for daily, weekly, monthly and annual reports. Ad-hoc urgent information requests will often need to take priority at the last minute e.g. NHS Improvement / NHS England / Freedom of Information requests.
- Liaise closely with hospital managers and clinicians in identifying information requirements. Interpret the information requirements of users and identify the most appropriate information source to satisfy those requirements. Ensure the end users understand the analytical and statistical content of reports and use them appropriately to manage operational performance.
- Ensure that information reports are easily accessible and in a user-friendly format and that agreed deadlines are met.
- Provide any necessary training or technical support to users of those information systems within the Trust.
- Continuous use of a PC or laptop to extract, manipulate, analyse and present d

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