Call Centre Operator

4 weeks ago


Liverpool, United Kingdom Channel Partners Limited Full time

**Responsibilities**:

- Handle a high volume of incoming calls in a professional and courteous manner
- Make outbound calls to follow up on customer inquiries or sales leads
- Upsell products or services to customers where appropriate
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers to resolve issues or provide information
- Demonstrate strong phone etiquette and customer service skills at all times
- Analyse customer needs to recommend the most suitable solutions

**Qualifications**:

- Previous experience in a call centre or customer service role is advantageous
- Ability to multitask and work efficiently in a fast-paced environment
- Strong communication skills with a focus on active listening
- Excellent problem-solving abilities to address customer concerns effectively
- Multilingual capabilities are a plus for handling diverse customer queries

**Job Types**: Full-time, Permanent

Pay: From £25,095.93 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 29/05/2024


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