Service Relationship Lead

5 months ago


Newbury, United Kingdom Vodafone Full time

**Location**: *Homebased Working
**Salary**: Excellent basic salary plus bonus and Vodafone benefits
**Working Hours**: Full time 37.5 hours per week - Mon to Fri
**Duration**:12 month Fixed Term Contract
- **Homebased**

At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
**Who We Are**
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

**What you’ll do**
The Service Relationship Management team, who are part of Vodafone Business UK own the in-life service relationship within nominated customer accounts. Your role will be to successfully lead and manage a team of Service Executives, ensuring their colleagues are supported, developed and are able to make the most of their careers at Vodafone.
- You will be accountable for delivery of the sector’s contractual service deliverables, including service levels, reporting etc.
- You will drive the performance of operational teams to support in-life service delivery and ensure the customer is at the forefront of what we do.
- You will maintain close engagement and partnership with the relevant internal stakeholder groups.
- You will be a direct line manager who is responsible for colleagues within our Service Executive practice.
- You will drive continuous service improvement and service development, helping Service Executive colleagues to increase customer satisfaction and scores.
- You will host, high quality one-to-one conversations with each team member as part of the Performance Dialogue process.

**Who you are**
- You will demonstrate sound understanding of the underlying theories underpinning professional disciplines in the function specifically, ITIL Service Management principles and best practice including risk identification and management.
- You will showcase commercial awareness and industry knowledge in order to contribute to the commercial objectives of the function (or part of the function).
- You will have a passion for leading, coaching, guiding and giving feedback to individual team members in order to help them build on their strengths, improve and sustain their performance and develop their potential.
- You will be able to create engaging and inclusive, team meetings and build a sense of community in their local office.
- You will be proficient and feel comfortable in influencing and negotiating with senior stakeholders to a desired outcome.**What we offer**
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

**Together we can



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