Lead Procare Customer Service Representative

6 months ago

Newbury, United Kingdom Stryker Corporation Full time

**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

**Company Overview**

Listed as one of the great places to work in Europe, Stryker is a leading medical technology company, where you will

have a huge opportunity to make a difference to the critical service, we provide to health care organizations. You will

be a part of a company that places a huge importance on employee engagement and will have opportunities to further

your personal and professional development through learning new technical and soft skills. You will also gain a broad

range of experience in both your area of responsibility but also across the wider business, providing long-term growth

opportunities to forge a career for yourself. Everyone at Stryker is committed to our mission - “Together with our

customer we are driven to make healthcare better”, and we focus every day on making this a central part of our

culture.

**Position Summary**

The Lead ProCare Customer Service Representative is an experienced ProCare Customer Service Representative,

well-versed in the day-to-day activities and the procedures around technical customer service including service

contract management. The Lead ProCare Customer Service Representative has a good view of the way the team

integrates with other teams in the ecosystem.

Key Activities & Responsibilities
- Processing Repair / Work Orders incl. Loaner management
- Arranging returns and collections and handling proof of delivery and pricing requests
- Proactively communicating with internal & external customers
- Investigating and resolving invoice disputes
- Logging and follow up of issue resolution and related communication back to the customer
- Take responsibility for executing tasks and supporting colleagues across several complex areas / processes

and queries
- Work with your colleagues to effectively organize and prioritize the tasks within your specific areas
- Working collaboratively with other functions and divisions on cross-functional or customer specific topics
- Assist in supporting and training more junior colleagues
- Act as a mentor for more junior customer service representatives

**Education / Qualifications**
- High School diploma or equivalent

Preferred:

- Further education in a relevant discipline

**Experience / Skills**

**Essential**:

- 5 years in technical customer service, order management or contact center roles
- Has demonstrated the ability to build strong relationships with customers and colleagues
- Can communicate proactively and professionally with Sales team members and Customers
- Ability to adapt to different types of people and situations to ensure positive outcomes
- Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet
- Good ERP system knowledge

**Desirable**:

- Solid understanding of Customer Service process flows
- Solid understanding of good documentation practices and documentation retention
- Experience in service and maintenance, order management or technical customer contact processes
- Has some experience of handling difficult situations independently
- Working level of English

Competencies / Behaviors
- Being able to stay in act and to remain calm under pressure, whilst communicating effectively to customers

and other stakeholders
- Proven ability to solve problems and queries
- Ability to work on their own initiative, prioritizing and organizing workload based on their own experience as

well as input from supervisor
- Highly customer focused
- Strong collaborator which sets high performance standards
- Strong internal drive and motivation to make a difference
- Positive, optimistic mindset and can-do attitude
- Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality
- Acts with integrity
- Ability to make autonomous decisions on operational and tactical levels
- Willingness to develop lean approach. Solid troubleshooting and problem solving skills under pressure are required.

**About Stryker

  • Lead Procare Customer Service Representative

    6 months ago

    Newbury, United Kingdom Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Lead ProCare Customer Service Representative

    4 months ago

    Newbury, United Kingdom Stryker UK Limited Full time

    Work Flexibility: Hybrid Company Overview Listed as one of the great places to work in Europe, Stryker is a leading medical technology company, where you will have a huge opportunity to make a difference to the critical service, we provide to health care organizations. You will be a part of a company that places a huge importance on employee engagement...

  • Procare Customer Service Specialist

    6 months ago

    Newbury, United Kingdom Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Customer Service Lead Representative

    6 months ago

    Newbury, United Kingdom Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Technical Customer Service Manager UK/IRE

    2 weeks ago

    Newbury, West Berkshire, United Kingdom Stryker Full time

    Job Title: Associate Manager, Technical Customer Service UK/IRECompany Overview:Stryker is a leading medical technology company dedicated to helping healthcare professionals improve patient outcomes. We are seeking an experienced Associate Manager to join our team in the UK/Ireland.Estimated Salary:£65,000 - £85,000 per annum, depending on experience.Job...

  • Customer Service Representative

    2 months ago

    Newbury, West Berkshire, United Kingdom Adecco Full time

    Job Title: Temporary Customer Service RepresentativeJob Type: TemporaryLocation: NewburyJob Description:We are seeking a Temporary Customer Service Representative to join our client's team for a 4-6 week contract. As a key member of our customer service team, you will be responsible for providing excellent customer service to both internal and external...

  • Customer Service Representative

    4 days ago

    Newbury, West Berkshire, United Kingdom Austin Fraser Full time

    About the Role:">Austin Fraser has partnered with a forward-thinking manufacturing client to find a highly skilled Customer Service Representative. Based in Newbury, Hampshire, this exciting opportunity offers an excellent salary of £30,000-£35,000 per year.">The ideal candidate will have excellent communication skills and be able to work well under...

  • Customer Service Representative

    7 months ago

    Newbury, United Kingdom Aligra Full time

    **We are now hiring Customer Service Representatives for our busy automotive client based in Newbury. This is a full-time, temp-to-perm position.** **Schedule**: - 08:30am to 17:00pm Monday to Thursday - 08:30am to 13:00pm Friday **Pay**: - £30,000 per annum **Duties include but are not limited to**: - Entry of orders onto the order management...

  • Customer Service Representative

    4 weeks ago

    Newbury, West Berkshire, United Kingdom The Progress Group Full time

    Customer Care OpportunityWe are seeking a skilled and friendly customer service representative to join our team as an apprentice customer care specialist. As a key member of our support team, you will provide exceptional service and support to our customers with all enquiries relating to our services.Key Responsibilities:Offer a high-quality customer...

  • Holiday Customer Service Representative

    2 weeks ago

    Newbury, West Berkshire, United Kingdom ENGINEERINGUK Full time

    Job DescriptionJoin us as a Holiday Customer Service Representative and be part of a fun, fast-paced team. You'll be responsible for:Providing outstanding customer service, handling queries, and resolving issues efficiently.Supporting colleagues in meeting sales targets and achieving business objectives.Being a brand ambassador, promoting our values, and...

  • Lead Kit Booking Representative

    6 months ago

    Newbury, United Kingdom Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Lead Kit Booking Representative

    7 months ago

    Newbury, United Kingdom Stryker Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Lead Kit Booking Representative

    7 months ago

    Newbury, United Kingdom Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Part Time Customer Service Representative

    4 weeks ago

    Newbury, West Berkshire, United Kingdom M&S Full time

    We're looking for an exceptional Part Time Customer Service Representative to deliver outstanding customer experiences in our stores. As a key member of our team, you'll play a vital role in driving sales, commerciality, and service standards.Key ResponsibilitiesProvide exceptional customer service, ensuring every interaction is positive and memorable.Drive...

  • Customer Service

    2 months ago

    Newbury, United Kingdom CV-Library Full time

    Job Advert: Temporary Customer Service Representative Are you a positive individual with exceptional communication skills? Do you thrive in a fast-paced environment where you can provide excellent customer service? Our client, a leading organisation in Newbury, is seeking a Temporary Customer Service Representative to join their team for a 4 - 6 week...

  • Customer Service

    4 weeks ago

    Newbury, United Kingdom Adecco Full time

    Job Advert: Temporary Customer Service RepresentativeAre you a positive individual with exceptional communication skills? Do you thrive in a fast-paced environment where you can provide excellent customer service? Our client, a leading organisation in Newbury, is seeking a Temporary Customer Service Representative to join their team for a 4 - 6 week...

  • Courier Service Representative

    4 weeks ago

    Newbury, West Berkshire, United Kingdom Royal Mail Group Full time

    Job Title: Courier Service RepresentativeAbout the Role:We are seeking a motivated and organized Courier Service Representative to join our team. As a key member of our delivery operations, you will be responsible for delivering mail and packages to customers in a timely and efficient manner. Key Responsibilities:Deliver mail and packages to customersWork...

  • Customer Representative

    1 month ago

    Newbury, United Kingdom Nationwide Building Society Full time

    At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications though digital sales. Providing first class service in person, via phone and online - but...

  • Customer Service

    3 months ago

    Newbury, United Kingdom Adecco UK Limited Full time

    Job Advert: Temporary Customer Service RepresentativeAre you a positive individual with exceptional communication skills? Do you thrive in a fast-paced environment where you can provide excellent customer service? Our client, a leading organisation in Newbury, is seeking a Temporary Customer Service Representative to join their team for a 4 - 6 week...

  • Customer Service Representative

    6 days ago

    Newbury, West Berkshire, United Kingdom First Rail Full time

    Job DescriptionGWR is the proud custodian of Brunel's railway, a prestigious network in the world. With some of the newest trains in the country and exciting plans to extend our services, we're transforming the way people think about train travel.We empower our team of over 6,000 people from diverse backgrounds to deliver an exceptional customer experience....