Technical Customer Service Manager UK/IRE

4 days ago


Newbury, West Berkshire, United Kingdom Stryker Full time
Job Title: Associate Manager, Technical Customer Service UK/IRECompany Overview:

Stryker is a leading medical technology company dedicated to helping healthcare professionals improve patient outcomes. We are seeking an experienced Associate Manager to join our team in the UK/Ireland.

Estimated Salary:

£65,000 - £85,000 per annum, depending on experience.

Job Description:Main Responsibilities:
  • Team Leadership: Directly manage the ProCare Customer Service team, overseeing day-to-day activities, ensuring compliance with processes, conducting training sessions, and maintaining operational excellence.
  • Troubleshooting: Act as a point of contact for troubleshooting issues, identifying areas for improvement and escalating complex issues if relevant.
  • Strategy Execution: Contribute to and execute the appropriate Customer Service strategy, goals, and objectives for the European region.
  • Quality Monitoring: Monitor and uphold quality standards across different service channels, proactively taking corrective actions to enhance performance if standards are not met.
  • Performance Optimization: Monitor workload and performance metrics, optimizing resource allocation to achieve targets, including crafting business cases and escalating resource-related issues as necessary.


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