Technical Customer Service Manager UK/IRE
4 days ago
Stryker is a leading medical technology company dedicated to helping healthcare professionals improve patient outcomes. We are seeking an experienced Associate Manager to join our team in the UK/Ireland.
Estimated Salary:£65,000 - £85,000 per annum, depending on experience.
Job Description:Main Responsibilities:- Team Leadership: Directly manage the ProCare Customer Service team, overseeing day-to-day activities, ensuring compliance with processes, conducting training sessions, and maintaining operational excellence.
- Troubleshooting: Act as a point of contact for troubleshooting issues, identifying areas for improvement and escalating complex issues if relevant.
- Strategy Execution: Contribute to and execute the appropriate Customer Service strategy, goals, and objectives for the European region.
- Quality Monitoring: Monitor and uphold quality standards across different service channels, proactively taking corrective actions to enhance performance if standards are not met.
- Performance Optimization: Monitor workload and performance metrics, optimizing resource allocation to achieve targets, including crafting business cases and escalating resource-related issues as necessary.
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Technical Field Service Specialist
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Newbury, West Berkshire, United Kingdom Stryker Full timeKey Role: Associate Manager, Technical Customer Service UK/IREAbout the Job:We are seeking a highly skilled and motivated Associate Manager to lead our customer service team in the UK and Ireland. The successful candidate will have excellent leadership skills, a strong focus on customer satisfaction, and a proven track record in managing high-performing...
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Customer Experience Manager
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