Eud Service Lead

3 months ago

Newbury, United Kingdom Data Careers Full time

**Role: Service Lead - End User Device Builds**

**Location: Hybrid - home based with regular travel (Oxfordshire/Thames Valley)**

**Salary: £49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts)**

**Key Skills**:Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.)**

**(Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.)**

**Why Apply**:This is a key role responsible for ensuring that the End User Device services are built and delivered across the Thames Valley and Oxfordshire locations, meeting all required SLA's for EUD availability and strict accreditation.

**The Role**:

- ** EUD Builds and Roll-outs** - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer.
- ** Service Delivery**:

- Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide updates on all EUD projects.
- ** Accreditations and Audits** - Work with external Assessor to ensure successful audits and accreditation across the End User Device services, (passing vulnerability tests etc.)

Essential:

- 5+ years' experience technical expertise with End User Device technologies, technical experience to include: End User Device Builds/Configuration/Roll-outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more Legacy expertise, ie. SCCM expert level knowledge.
- 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work
- Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial
- Strong verbal and written communication skills to liaise confidently across the team and stakeholders
- Clean and current driving license
- 5+ years UK residency, (with no extended periods outside of the UK), in order to meet the necessary level of security vetting required.

**You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role.

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