Customer Services Administrator

6 months ago


Northwich, United Kingdom WTW Full time

A fantastic opportunity for a Customer Service administrator to join WTW one of the leading insurance risk and consulting firms. Within this role you will build and maintain an excellent rapport with a portfolio of clients whilst also being able to further develop your customer service skills, policy administration and insurance knowledge. Day to day responsibilities include the administration of medical insurance schemes, handling and resolving client queries and liaising with insurers and colleagues.

What can we offer you? Full training is provided including new starter induction and further training thereafter. As an industry leader, we offer opportunity for career progression along with a competitive salary and excellent benefits package including company pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover, and many other options.

This opportunity is aligned to our hybrid working style (Wincham, Northwich)

**The Role**
- Maintain client records on the database to ensure it is kept up to date and accurate.
- Assist clients with claims administration and processing.
- Be the day-to-day point of contact for clients; resolving queries, providing support, and liaising with insurers.
- Participate in client meetings (virtual or in person) alongside the sales consultant/account manager, as required.
- Monitor own workflow to ensure service levels are achieved.
- Attend regular training to maintain insurer product knowledge.
- Help to provide an efficient, professional service to meet all clients’ needs and to promote the Willis Towers Watson brand.
- Develop knowledge of clients’ health and benefits schemes

**The Requirements**
- Able to work to a high level of accuracy.
- Interpersonal skills to include good written and verbal communication.
- Customer service experience.
- Confident using Outlook and Microsoft Office.
- Knowledge of other health-related insurance policies & employee benefits is desirable

**At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity



  • Northwich, United Kingdom Platinum Financial Services Full time

    **Administrator in Financial Services - £24,000 pa** This is an excellent opportunity to join an established firm of Independent Financial advisers with their offices based in Northwich, Cheshire. The company is currently expanding and are looking to bring in a financial administrator. This presents an exciting opportunity where you can develop and...


  • Northwich, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Northwich. Working a 37.5 hour week, Monday to Friday shifts 8am to 8pm and one in 5 Saturdays 9am to 5pm As part of a team of specialist Customer Service Advisors you are the...


  • Northwich, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced **Customer Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in **Northwich**. Working a 37.5 hour week, Monday to Friday shifts 8am to 8pm and one in 5 Saturdays 9am to 5pm As part of a team of specialist Customer Service Advisors you are...


  • Northwich, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced **Customer Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in **Northwich**. Working a 37.5 hour week, Monday to Friday shifts 8am to 8pm and one in 5 Saturdays 9am to 5pm As part of a team of specialist Customer Service Advisors you are...


  • Northwich, United Kingdom FMG Repair Services Full time

    **Working 45 hours per week** **Monday to Friday between 8am and 5pm (30 minute lunch break) and 1 in 2 Saturdays 8am to 1pm** **Great bonus earning potential (after probation and training)** This is an exciting opportunity for a **Mobile Repair Scheduler **to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site...

  • Customer Support

    5 months ago


    Northwich, United Kingdom Lloyd Recruitment Services - Epsom Full time

    **Customer Support** **Details**: - 30 hours per week - Location: Northwich - Salary: £15 - £18 per hour - Temporary Contract: 3 months initially Are you a confident communicator with an excellent telephone manner? We're looking for a Receptionist / Call Handler, to join our client within their Health and Benefits team. **You will be**: - Handling...

  • Customer Support

    6 months ago


    Northwich, United Kingdom Lloyd Recruitment Services - Epsom Full time

    **Customer Support** **Details**: - 30 hours per week: Mon - Fri, 11:30am - 6pm - Location: Northwich - Salary: £15 - £18 per hour - Temporary Contract: 3 months initially Are you a confident communicator with an excellent telephone manner? We're looking for a Receptionist / Call Handler, to join our client within their Health and Benefits team. **You...


  • Northwich, United Kingdom Assa Abloy Full time

    **Industrial Door Engineering is looking to recruit a Service and Trade Sales Administrator** Industrial Door Engineering is looking to recruit a Service and Trade Sales Administrator to join their growing team based in the office in Northwich. Key duties will include: - Sending service contract renewals for companies annual and bi-annual service -...

  • Administrator

    5 months ago


    Northwich, United Kingdom Connells Group Full time

    At** Swetenhams,** we're looking for a highly motivated **Branch Administrator **to support our fantastic team in branch in **Northwich**. As our **Branch Administrator **you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. **What’s in it for you as our Branch...

  • Customer Service

    5 months ago


    Northwich, United Kingdom APC Cardiovascular Ltd Full time

    Customer Service & Warehousing Assistant Job Purpose: - Become a product/portfolio expert. - Take ownership and maintain stock management. - Provide customer information in response to enquiries about products and services. - Provide support for sales team around customers, orders, quotations, and problem-solving quality issues. **Duties**: - CRM &...

  • HR Administrator

    6 days ago


    Northwich, Cheshire, United Kingdom Dechra Pharmaceuticals Limited Full time

    About Dechra Pharmaceuticals LimitedWe are a global specialist in veterinary pharmaceuticals, with a growing presence worldwide. Our expertise spans the development, manufacture, marketing, and sales of high-quality products exclusively for veterinarians.Job Description: HR Administrator - Global Shared ServicesAs an HR Administrator in our Global Shared...

  • HR Administrator

    1 week ago


    Northwich, Cheshire, United Kingdom Dechra Full time

    We are seeking a skilled HR Administrator to join our Shared Services team at Dechra. In this role, you will play a critical part in delivering efficient and effective HR services to employees.About the OpportunityThis is an exciting opportunity for a talented HR professional to contribute to the success of our organisation. As Group HR Administrator, you...


  • Northwich, Cheshire, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...


  • Northwich, United Kingdom Barclays Full time

    **Customer Service Advisor** **Northwich** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Accounts Administrator

    5 months ago


    Northwich, United Kingdom Residential Management Group Full time

    **Accounts Administrator / from £21,389 / Permanent / Full Time / Hybrid+Northwich** Residential Management Group (RMG) has an exciting opportunity for an **Accounts Administrator **to join a small finance team based in Northwich. **This is a hybrid role, with 2 or 3 days a week at our Northwich Office, the remainder will be homebased, or you can work...


  • Northwich, Cheshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a skilled and enthusiastic Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will be responsible for providing excellent customer service and working across various departments to ensure the efficient running of our stores.Key ResponsibilitiesDeliver exceptional customer service and ensure a...


  • Northwich, Cheshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a skilled and enthusiastic Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will be responsible for providing excellent customer service and working across various departments to ensure the efficient running of our stores.Key ResponsibilitiesProvide exceptional customer service and ensure a...

  • Senior Administrator

    5 months ago


    Northwich, United Kingdom CAPPER GROUP LTD Full time

    **Location**: Working from home with an expectation of attending meetings when required at the office site based in Northwich Capper Group LTD is a local provider of high pressure jetting, tanker vacuuming and industrial cleaning. With a commitment to safety and innovation we ensure our services provide vital maintenance and upkeep for our clients. We are...


  • Northwich, Cheshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Your Key ResponsibilitiesProvide excellent customer service, welcoming customers to our stores and helping them find what they need.Work across...


  • Northwich, Cheshire, United Kingdom THG Full time

    Customer Service RoleAt THG, we're looking for a Customer Service Specialist to join our team. As a key member of our customer-facing team, you'll be the primary point of contact for customers across our renowned brands, including Look Fantastic, My Protein, GlossyBox, and more.Your key responsibilities will include:Providing expert product advice and...